2 weeks ago - last edited 2 weeks ago
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Cats and dogs, city living, get together, get to work, dine out, outdoor retreat, parenthood, seasons, spa day, cool kitchen stuff, laundry day, vampires, fitness stuff, movie hangout stuff, my first pet stuff, perfect patio stuff, toddler stuff.
Clear Origin Cache,
Clear EA Cache,
Repaired and updated game in origin
uninstalled and reinstalled
-w under command line aruguments
Unabled origins in game mode
took Origin offline
I have tried other things but this is all I can think of Currently
What happens when the bug occurs? The screen is completely black when I go to load sims. Some times it only does a half black screen. I have used this computer to play sims before I know it works. EA support is not being helpful in repairing
What do you expect to see? The loading screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? It occurred after I uninstalled sims over 2 years ago and reinstalled it on computer last year
2 weeks ago
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Please also try this troubleshooting step to generate a clean Sims 4 folder - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...
2 weeks ago
Additional steps I have tried: