Sims 4 does not launch in macOS Sierra

[mysterekitty]

I am having the same issues and have taken the same steps. I have played sims for years, and am having a little heartbreak not being able to play my cherished world. I am a smart person but feel dumb that I can not fix this.

[pvioletb]

I updated my system to Catalina and Sims 4 now works. Thanks for the help.

[SRROGGY]

Yes it works fine on Catalina but my old mac book pro can not be updated.

This Mac Book was used by the kids for playing the sims.... But now :-(

[AbC6342a6394403]

 I haven't been able to load Sims 4 on my Mac since Nov 11 2019. It tries to launch but the screen splits, shows half of my desktop and the other half is black and then it freezes. That or the whole screen is black and it freezes. I tried to repair the game on origin. Didn't work. I deleted and reinstalled Sims 4. It still isn't working. I don't have any mods. I do have quite a few expansion packs, all were downloaded and played without issue prior to this problem. 

Info about my Mac

iMac Retina 5K, 27-in

Processor: 4 GHz Intel Core i7

Memory: 16GB1867 MHz DDR3

Graphics: AMD Radeon R9 M390 2048MB

[puzzlezaddict]

@AbC6342a6394403  What version of macOS are you running?  Please list both the name (i.e. Sierra) and the build number (i.e. 10.12.6).

[AbC6342a6394403]

macOS Sierra, Version 12.16.6

[puzzlezaddict]

@AbC6342a6394403  I've merged your posts with the master thread on this issue.  As of now, the only solution is to update your OS to High Sierra, although the game will run better on Mojave or Catalina.

[jigstarz]

@puzzlezaddict doesn't work on high sierra either.

[puzzlezaddict]

@jigstarz  Please post the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting...

Please also describe in more detail what problem you're currently seeing.

[jigstarz]

I recently purchased and installed the new university expansion pack and had to download an update of the sims 4. I'm not 100% sure if the new update meant download the legacy edition but I'm assuming it did. The game won't run at all. The sims 4 icon bounces and the screen goes black. Then my desktop appears again but with a smaller resolution (the words are huge). Then tthe color wheel comes on, I attempt to click on the the sims 4 icon or any other icon. Pretty much the game becomes unresponsive and freezes up my whole computer and I have to power it off. 

I saw downloading catalina may be the solution so I'm trying that now. I have already uninstalled and reinstall origin multiple times and did a whole uninstall and reinstall of the sims 4. I've tried changing the language as mention in another post in a different message board. 

Anything else I'm missing? 

@puzzlezaddict