Try loading into the Sims 4 again and see what happens.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2021-07-12T11:21:13.589-07:00","lastPublishTime":"2021-07-12T11:21:13.589-07:00","metrics":{"__typename":"MessageMetrics","views":1265},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011850":{"__typename":"ModerationData","id":"moderation_data:11011850","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011850":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3157059"},"id":"message:11011850","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011850","revisionNum":1,"uid":11011850,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011849"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011850"},"body":"@EA_Aljo Somebody had already recommended I do that and I did and it still didn't work","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"postTime":"2021-07-12T11:23:41.765-07:00","lastPublishTime":"2021-07-12T11:23:41.765-07:00","metrics":{"__typename":"MessageMetrics","views":1237},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011851":{"__typename":"ModerationData","id":"moderation_data:11011851","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011851":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:11011851","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011851","revisionNum":1,"uid":11011851,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011850"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011851"},"body":"\n\nHave you tried alternate DNS settings yet? If not, from the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as \"208.67.222.222\" and the Secondary DNS as \"208.67.220.220\". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
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Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"postTime":"2021-07-12T12:36:51.605-07:00","lastPublishTime":"2021-07-12T12:36:51.605-07:00","metrics":{"__typename":"MessageMetrics","views":1200},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011853":{"__typename":"ModerationData","id":"moderation_data:11011853","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011853":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3157059"},"id":"message:11011853","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011853","revisionNum":1,"uid":11011853,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011851"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011853"},"body":"@EA_Aljo Am I going to need to do this before every load up because I'm back to being stuck back on the load screen","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"postTime":"2021-07-13T04:07:46.590-07:00","lastPublishTime":"2021-07-13T04:07:46.590-07:00","metrics":{"__typename":"MessageMetrics","views":1174},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011854":{"__typename":"ModerationData","id":"moderation_data:11011854","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011854":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:11011854","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011854","revisionNum":1,"uid":11011854,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011853"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011854"},"body":"\n\nYou should only need to do it once. Did those DNS settings revert to what you had before?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"postTime":"2021-07-13T07:23:46.558-07:00","lastPublishTime":"2021-07-13T07:23:46.558-07:00","metrics":{"__typename":"MessageMetrics","views":1164},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3148618":{"__typename":"User","id":"user:3148618","uid":3148618,"login":"ctumbles","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-10T18:42:54.082-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3148618"},"ModerationData:moderation_data:11011855":{"__typename":"ModerationData","id":"moderation_data:11011855","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011855":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3148618"},"id":"message:11011855","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011855","revisionNum":1,"uid":11011855,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011854"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011855"},"body":"Mine started to crash this morning (XBOX series X). 2x....then on my third it aparently worked? I'd assume it's down of some sort?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"132","kudosSumWeight":0,"postTime":"2021-07-13T09:50:38.897-07:00","lastPublishTime":"2021-07-13T09:50:38.897-07:00","metrics":{"__typename":"MessageMetrics","views":1165},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011856":{"__typename":"ModerationData","id":"moderation_data:11011856","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011856":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3157059"},"id":"message:11011856","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011856","revisionNum":1,"uid":11011856,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011854"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011856"},"body":"@EA_Aljo no they stayed to what I did last night. It's really hit and miss, now it's sometimes loading and other times I'm having to go offline first","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"149","kudosSumWeight":0,"postTime":"2021-07-13T09:56:36.390-07:00","lastPublishTime":"2021-07-13T09:56:36.390-07:00","metrics":{"__typename":"MessageMetrics","views":1163},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011857":{"__typename":"ModerationData","id":"moderation_data:11011857","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011857":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:11011857","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011857","revisionNum":1,"uid":11011857,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011855"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011857"},"body":"\n\nI'm not aware of any issues. If it continues to happen, let me know. Thanks 🙂
\n\n\n\nHave you tried using a different gamertag? I'm wondering if it happens on other accounts on your console as well.
\n\nEdit: Also, if you connect your Xbox to a wireless hotspot, does the same thing happen?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-07-13T10:14:23.182-07:00","lastPublishTime":"2021-07-13T10:14:23.182-07:00","metrics":{"__typename":"MessageMetrics","views":1137},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:811168":{"__typename":"User","id":"user:811168","uid":811168,"login":"LukaKagome","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-20T09:47:26.328-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:811168"},"ModerationData:moderation_data:11011858":{"__typename":"ModerationData","id":"moderation_data:11011858","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011858":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:811168"},"id":"message:11011858","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011858","revisionNum":1,"uid":11011858,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011849"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011858"},"body":"Thank you! I had the same problem and clearing the alternate MAC address fixed it for me! You're a life saver, I haven't been able to play in days and thought maybe I had just downloaded too many things from the gallery!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-12-20T09:48:58.946-08:00","lastPublishTime":"2022-12-20T09:48:58.946-08:00","metrics":{"__typename":"MessageMetrics","views":433},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11011859":{"__typename":"ModerationData","id":"moderation_data:11011859","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11011859":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:35"},"id":"message:11011859","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11011838/message:11011859","revisionNum":1,"uid":11011859,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11011858"},"conversation":{"__ref":"Conversation:conversation:11011838"},"subject":"Re: Xbox one Sims 4 won't load","moderationData":{"__ref":"ModerationData:moderation_data:11011859"},"body":"\n\nGreat! I'm glad to hear it! If you have any other issues, please create a new thread for them or respond to one that is more current. Due to this thread being outdated, I'm going to lock it as we don't allow \"necro-posting\". Thanks!
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