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[XB1] Crashing when trying to travel and save the game

by helenajade863
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Original Post

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[XB1] Crashing when trying to travel and save the game

[ Edited ]
★★★ Novice

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? GP06:Lassets.live-gp06.67
What expansions, game packs, and stuff packs do you have installed? All of them other than the university pack
Steps: How can we find the bug ourselves? By saving the game or by trying to travel to another location or taking a pet to the vets
What happens when the bug occurs? Returns to the home menu of the xbox console
What do you expect to see? For the game to load to the location of choice
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

  1. As the video shows the bug occurring 
  2. I have raised this issue previously and it only resolved the issue for a short duration 
Message 3 of 25 (522 Views)
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Crashing after university update Xbox 1

★★★ Novice

Is there going to be a patch for the crashing issue for sims 4? After the university update the game constantly crashes. On loading, in build mode, save attempts, traveling, having your sims do things. This game has crashed on my Xbox 1 on every occasion. I can barely do anything without the game simply crashing. I only have 3 sims at max in 3 households so crashing should not be an issue. Please fix this.

Message 1 of 25 (415 Views)
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Re: Crashing after university update Xbox 1

Champion

@diesel2k1 Please go through each troubleshooting step one at a time and see if it resolves your issue.

 

1. Turn off Your system completely

  • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  • Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait at least 10 seconds. This step resets the power supply.
  • Plug the console power cable back in.
  • Press the Xbox button on your console to turn it on. 

2. Make sure your game is up to date.

  • To set your console to automatically receive updates:
    • Press the Xbox button to open the guide.
    • Select System > Settings > System > Updates & downloads.
    • Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date

  • Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
  • Select System > Settings > System > Updates & downloads.
  • Under Updates, you’ll see:
    • Console update available. Select this button to begin your update, or
    • No console update available. This means your console is up to date

4. Uninstall and Reinstall the Game. 

  • Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
    1. Press the Xbox button to open the guide, then select My games & apps and then Games.
    2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
    You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
Message 2 of 25 (393 Views)
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Re: Issues when trying to travel and save the game

Hero
@helenajade863 What do you mean by home menu ? Do you get any error messages ?

I don't see a video.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 4 of 25 (495 Views)
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Re: Issues when trying to travel and save the game

★★★ Novice
@crinrict I'll try and upload the video again...
I mean to the xbox home screen so whilst the game is loading out of a location the whole game closes down and returns to the xbox home page
Message 5 of 25 (472 Views)
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Re: Issues when trying to travel and save the game

★★★ Novice
  • It wouldn't allow me to attach the file to my response if the video is not visible on this message please see my profile video uploads as I've successfully uploaded it to that 
Message 6 of 25 (463 Views)
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Re: Issues when trying to travel and save the game

Hero
@helenajade863 Try uploading to youtube and make it unlisted. Then just post the link. Or upload to google drive or one drive.

So it's basically a crash ? I don't know much about console so might need to move this to the console forum.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 25 (427 Views)
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Re: Issues when trying to travel and save the game

★★★ Novice

https://youtu.be/utDxQB0nyWQ

 

Yes so it's pretty much a crash... However I recalled the issue starting after I installed the realm of magic pack.. I unistalled the pack and it allows me to travel with no issues. Once the pack is installed again the issues continue.

 

Thanks for all your support so far it's more than appreciated 

Message 8 of 25 (414 Views)
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Re: Issues when trying to travel and save the game

Hero
@helenajade863 Moving this to the console forum then. Maybe a XB1 player has any ideas what's going on or help you troubelshoot.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 25 (405 Views)
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Re: Issues when trying to travel and save the game

★★★ Novice

Thanks hopefully someone can. As it's seriously frustrating especially if I've made progress.. All of its lost once the game crashes. 

Message 10 of 25 (388 Views)
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