April 2020 - last edited October 2021 by PoptartJuniper
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? GP07: 1.assets.live-gp07.73
What expansions, game packs, and stuff packs do you have installed? Discover University Island Living Seasons Cats and Dogs City Living Get Together Get to Work Realm of Magic Strangerville Jungle Adventure Parenthood Vampires Dine Out Spa Day Outdoor Retreat Tiny Living Moschino Laundry Day Toddler Fitness Bowling Night Vintage Glamour Backyard Kids Room Romantic Garden Movie Hangout Spooky Cool Kitchen Perfect Patio Luxury Party
Steps: How can we find the bug ourselves? Get on XBox and try purchasing My First Pet bundle when you have the Cats and Dogs expansion already. You're supposed to only be charged for My First Pet, but you will be charged for the full bundle, even though you already have it and the website says you won't be charged for the bundle.
What happens when the bug occurs? I get charged the full price of the bundle.
What do you expect to see? I expect to only be charged for My First Pet
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
I have the Cats and Dogs bundle and want to have My First Pet. The Sims website says I will only be charged for My First Pet if I already own Cats and Dogs. This has proven false and I was charged the full price. I contacted XBox immediately and they refunded me for the full bundle. I spoke to one of the people at XBox and was informed this is an ongoing issue regarding My First Pet. They told me to make a bug report regarding this.
(Edit by PoptartJuniper: Added Xbox tag to title)
This issue was patched in Version 1.45 July 27 2021 Patch Notes
April 2020
I noticed the my first pet stuff pack when I loaded into the sims 4 on Xbox and it’s saying it requires the Cats and Dogs expansion pack which I have but cannot make a purchase? Is this pack still being developed or is it out on console now and just isn’t working?
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April 2020
I don’t know, but I’d contact your platform provider Microsoft or Sony.
EA/origin can only help if bought/playing through them on PC.
I emailed Microsoft through their website with any and all issues I have with their online form.
In the meantime try doing a complete shutdown restart of your console and check if theirs any updates. Bc it seems this pack and Xbox is a bit glitchy.
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April 2020
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