Unable to use R1 & L1 to rotate objects or use the phone

[Miss_Adriel_Crow]

Hi guys,

just downloaded the gym, laundry & spa expansions and since then I haven’t been able to  use the sims phone to visit lots, call people etc or even rotate objects in build mode. Any suggestions? 

[PoptartJuniper · Accepted solution]

Is your game up to date? They just fixed the rotate bug the last patch. I am unsure about the phone, unless you are in the tutorial. 

[Miss_Adriel_Crow]

I should add, this is on ps4

[PoptartJuniper · Accepted solution]

Is your game up to date? They just fixed the rotate bug the last patch. I am unsure about the phone, unless you are in the tutorial. 

[MmmmDougie]

Do you know of any further reports on this? Currently experiencing issue and game is completely up to date, can't find any fixes online 

[PoptartJuniper]

@MmmmDougie This post was related to a bug that was in the game last year. 

This bug has just occured again but it's different than the one previous.

Please see the following posts and post there in bug reports on your issue, if none match please open a new bug thread on the bug forum. 

https://answers.ea.com/t5/Bug-Reports/XB1-PS4-Can-t-rotate-sim-in-create-a-sim/m-p/9174688#M134201

https://answers.ea.com/t5/Bug-Reports/PS4-Gallery-Menu-Distortion/m-p/9183560#M135719

https://answers.ea.com/t5/Bug-Reports/XB1-DO-Control-don-t-work-properly-when-trying-to-edit-Uniform...

https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs

[MmmmDougie]

@PoptartJuniper Thank you! I've not done this before haha can you tell?

[EA_Lanna]

No worries @MmmmDougie The forums can take a bit of getting used too ^^ I hope one of those threads can help. Feel free to post and join in the discussions over there too. I'll lock this thread in the meantime.