The camera won’t stay zoomed out

[noahg1357]

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.27
What expansions, game packs, and stuff packs do you have installed? All except eco living, cool kitchen stuff, spooky stuff, moschino, luxury party, my first pet and tiny living
Steps: How can we find the bug ourselves? 1. Turn on your PlayStation 4 2. Turn on your TV 3. Log into the PlayStation 4 account you wish to play 4. Open your Sims 4 game 5. If you do not own Sims 4 for the PlayStation 4, buy it. Hey it’s like 12 bucks right now 6. Open the save you wish to play or create a new one 7. Open the household you wish to play or create a new one 8. Attempt to play the game
What happens when the bug occurs? The camera won’t stay where I want and continuously zooms all the way in. It’s impossible to watch the game from a proper angle.
What do you expect to see? My camera should only move at my command
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The firefighter update

‌

Please fix this soon. It’s impossible to enjoy the game like this

[PoptartJuniper]

@noahg1357 Does the same thing happen with a different controller? Can you try resetting your controller? 

There's controller reset instructions here (C/P below)

Spoiler

To reset your controller follow the steps below:

1. Turn off your PS4 and unplug it from the power source.  

2. Unplug your router or modem from the power source. Sometimes connecting issues are caused by internet router WIFI signals, unplugging it will help troubleshoot the connection issue. Locate the small reset button on the back of the DUALSHOCK,  located near the L2 button.

3. Use a small, unfolded paper clip or something similar to push the button inside the tiny hole. Hold the button down for roughly 3-5 seconds and release.

4. Then, re-connect your DUALSHOCK 4 (micro USB port located on the back) to your PS4 (USB port located on the front), using the USB cable that came with your PS4.

5. Plug your PS4 into a power source. Don't plug your internet router in at this time. Press the PS button on DUALSHOCK 4 controller and then log into your profile

Is your controller dirty?

[crinrict]

@noahg1357 Did you get a chance to test this with another controller ?

[crinrict]

@noahg1357 Moving this to tech issues for further troubleshooting and info

[1221128nat]

This happened to me but I play on an Xbox and I plug in a keyboard and mouse my mouse wasn’t zooming out so I switched my controller for a second and then I switch back to the mouse and it fixed it. I hope this can help someone.