Stuck on Loading Screen PS4 SIMS4

[JJ11890]

My sims 4 wont get past this screen why is this happening all of a sudden. There is no mods or custom content im on ps4 console. This is extremely frustrating!!!!!

[EA_Arrenai · Accepted solution]

Thanks for the update, @JJ11890.

Let's Restore Licenses on the PlayStation 4. To do that, select Settings > [Account Management] > [Restore Licenses].

Please let me know how it goes.

Arrenai 

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[BilboSwaggins982]

@JJ11890 I’ve been having the same issue, and nowhere am I seeing any way to fix this.
I’ve progressed really far and I’d be super upset if I need to erase everything.

[EA_Arrenai]

Hey there, @JJ11890 and @BilboSwaggins982.

Let's try restarting the PlayStation 4, if you haven't already. I know I have a bad habit of just letting my PlayStation sleep and think that's sufficient, but sometimes it does need a full 'reboot', so to speak.

To restart a PlayStation 4:

1. Press and hold the PS button for at least 1 second
2. Select [Turn Off PS4]
3. Once the console is off, turn on the console again

Please let me know how it goes.

Arrenai 

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[JJ11890]

I tried restarting thr ps4 that is not helping anything. Ive also turned the ps4 completely off for several hours nothing is working!

[EA_Arrenai · Accepted solution]

Thanks for the update, @JJ11890.

Let's Restore Licenses on the PlayStation 4. To do that, select Settings > [Account Management] > [Restore Licenses].

Please let me know how it goes.

Arrenai 

---

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Was your issue resolved by a great post? :eahigh_file: Accept as Solution

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[Hatiro01]

Hi there, I am having the same issue and I have tried to restart My PS4 and restore the licenses multiple times but nothing works. It is stuck on the screen (see attached) and no amount of poking the X button will do anything. This issue only happened after I downloaded the Realm of Magic Add-on. Please help as I cannot play the game!!

[EA_Arrenai]

Sul sul, @Hatiro01.

Let's try a few more things to see if we can get you back into the game.

1. Check to make sure your PS4's system software is up to date.
   
   
2. Try a cold boot of your console. In this case, don't just restart it, but shut it completely down and unplug it from the wall for 1-2 minutes. This helps clear the cache of the console.
   
   
3. Make sure your PS4 is currently set as your primary console.

Please let me know how that works for you.

Arrenai 

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