Since update on 09/06/18 the game wont load [ Edited ]

[celine052000]

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 12345678
What expansions, game packs, and stuff packs do you have installed? All of them but 2
Steps: How can we find the bug ourselves? Please fix the update...
What happens when the bug occurs? Wont let me load the game... just since the update.
What do you expect to see? I expect the game to load after an update.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Game wont load since update on 09/06/18.

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When I try to load the game it just goes back to the xbox one home screen.

[SimGuruIcarus · Accepted solution]

Hi @celine052000

Have you tried re-installing the game?

Thank you for your report! 

[crinrict]

Hi @celine052000

moving this to the console tech section for troubleshooting

Hopefully someone can give you better help here.

[SimGuruIcarus · Accepted solution]

Hi @celine052000

Have you tried re-installing the game?

Thank you for your report! 

[celine052000]

It worked! Thank you sooooo much!!