November 2017 - last edited November 2017
A new patch has just been released both for Xbox and PlayStation 4 to address this saving issue. Please, download the patch and let us know if you have any problems.
Thanks for your patience.
Happy saving! :eahigh_file:
Thanks for letting us know about this, let's try to find out what's happening, ok?
Are you getting any error messages when you try to save? Or is it the game behaving as if it was saving correctly, but when you try to load your saves there's no saves to load?
The more information you can provide, the easier will be for us to understand the problem
Thank you, and welcome to Answers HQ!
Thanks for clarifying that, @mylander2011.
After the game works again, after that frozen minute, I guess you can keep playing as if nothing happened, right? When you open the game next time, you don't have any save games to load in Main Menu?
Thanks again, @mylander2011. Yes, game auto saves just after you create your first Sims.
Your other games are saving correctly, right?
Could you make sure you have enough free space in your Xbox?: https://support.xbox.com/en-US/xbox-one/console/manage-storage#913fb00a1ee449058499d4766509a123
If you do, could you try clearing the cache of your console?:
Please, let us know if that helps,
id like to add to this that it appears something in game is corrupting files i have the same issue on multiple occasions and ive not used any console commands. reinstalled and hard reset to no avail. we can save when we start a new save but it eventually prevents us. for me only 40 minutes into a new game. Guys this issue is your end not our hardware. i have the new xbox x for christ sake.