Sims 4 won't save on Xbox and PlayStation

[009387]

@mylander2011 all you do is exit to main menu and itll say save and exit click a or click the mouse or if you wanna continue playing the just click save then yes so if it crashes you wont lose all progress

[Rachelharris31]

Have you downloaded any lots or rooms from the gallery that contains custom pictures because that will crash your game.

[Bugginbabs66]

when i go to make a family, move them into a house, save, then exit the game and re-enter, it acts like it never happened