Sims 4 crash on launch (Xbox one)

[Chinchillia]

Hiya all,

My fiancé purchased this on January 2nd, 2019 from the Microsoft store. It downloads/installs in literally under a second (for 13GB???) and as soon as we hit “play”, it immediately crashes after the Sims 4 title screen pops up. That’s it! We’ve tried reinstalling more than 6 times, and it does the same thing each time. This is a bit ridiculous. No error code or anything! Any suggestions...? I’m starting to wonder why we even purchased this in the first place. Since we can’t play the game we paid for. 

[samurai_manny]

@Chinchillia 

Freezing or crashing could be caused by a myriad of reasons, but there are ways to get back in the game quicker and possibly deter future hiccups from happening as often.

• If a game freezes, try pressing the home button in the center of your controller to return to the dashboard. Then, with the cursor still on the game icon, press the menu button (the one with three horizontal lines), and navigate to quit. This is a quicker method than restarting the console or going through the trouble of selecting another game just to quit out of a frozen one.
• If you’re experiencing persistent freezing, a power cycle may do the trick. Press and hold the power button on the console for at least five seconds. Ensure that the console has been powered down for at least 30 seconds, and then hold the home button on the controller to turn your console back on. Your console will take longer to boot up, but this may fix the issue.
• If you’re dealing with persistent freezing or crashing while playing a specific game, deleting and reinstalling the content in question may correct the problem. Go to your applications and navigate to the game that’s giving you trouble. Afterward, press the home button and choose uninstall. After you uninstall the game, simply navigate to your uninstalled applications in your library, and reinstall the title. Wait for it to install and see if reinstalling the game rectifies the issue.
• If none of these methods work, you can reboot the console’s resolution settings. If you have a disc in the console, remove it. Then, press and hold the power button on the console for five seconds. After the console light is no longer flashing, press and hold the power button and the disc eject button at the same time.
  • Wait for it to beep twice — this may take as long as 10 seconds. Make sure your television is set to AV output, as this button combination alters the display resolution. When your console boots up, don’t be alarmed by the lower resolution.
  • Go to display and sound in your console settings. The resolution will be 640 x 480. Change the resolution to either 1080p or 720p. Whichever your TV supports. If it’s 1080p, change the video fidelity back to 50Hz. If it’s 720p, change the video fidelity to 24Hz. Afterward, insert the disc and your game should run without a hitch.

Best regards!

Manny
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