Sims 4 Deluxe Party Edition not received bundle items?

[robalotabanks]

I have gone through all the items in build mode. Only see the hot tubs. No party items or tiki items. And yes I habe the deluxe edition

[EA_Mai]

Hi everyone,

If you are still missing content, would you mind answering some questions so we can look into this?:

• Are you on Xbox or PlayStation?: 
• Gamertag / PSN username: 
• Which edition of the game did you buy?:
• Disc / digital?:  
• When did you buy it?: 
• From which retailer?: 
• In which country?: 
• Which content are you missing?: 
• If you are missing Perfect Patio, does it show as installed or does it give you the option to purchase it in-game?: 
• Other details: 

Thanks!

-Mai

[Bassbone85]

Hello! Same issue here.

Playstation 4

Bassbone85

Deluxe Party Edition

Disc

11.17.17

GameStop

Norway

Everything

It says I have Perfect Patio

Hope we get what we paid for soon.

[EA_Mai]

Hi @Bassbone85,

Does it say you have Perfect Patio installed?

As you have a disc version of the game, have you redeemed the Deluxe edition code, and downloaded the content from the PlayStation Store? Remember you need to be using the profile with which you redeemed the code, then go to the Live feed of the game, and check for the contents in the PlayStation Store section.

Thanks!

-Mai

[Bazajaytee]

On PlayStation 4, the code you got in the box should have given you the Awesome Animal Hats etc without a download. Only Perfect Patio should have been a download for PS4.

On Xbox One, the code should have given you access to download the three Deluxe Party Edition items. If they didn't download automatically you should be able to go to the Microsoft Store on your console and search for the items and select INSTALL.

If you were missing the code in the box, you should contact the retailer you bought the game from to obtain a replacement.

[GamingMom219]

PS4

Boogachiga

Deluxe Party Edition

Disc copy

GameStop

Purchased 11/14/17

USA

Missing Deluxe Party Edition pack

Perfect Patio content is installed

Please fix this.

[Hellraisersgirl]

PS4
Hellraisersgirl
Deluxe party edition with preorder content
Disc
Black friday, 11/24/17
Gamestop
Maine, United States of America
Life of the party, up all night, awesome animal hats
Shows perfect patio is downloaded and does appear in game. Other missing packs (deluxe party edition content) shows that I need to pay 9.99 for them and items DO NOT show up in game. Even when game and data deleted the reinstalled it only shows perfect patio stuff.

[AngehBGL]

• PlayStation 4
• AngehMitchell
• Sims 4 Party Deluxe Edition
• Digital
• Pre-order and got it released Date 11/14/17
• GameStop
• USA
• The Party Deluxe DLC; is asking me to purchase it again even though is been redeemed in my account!
• I don’t think I receive Perfect Patio even though I Pre-ordered, I’m looking at my recipe and not there!
• I’ve contact PSN to see if they can fix this issue and they couldn’t so they’ve ask to contact you. I found this blog hopefully you get to me ASAP
Thank you!

[drmmrchc24]

Same problem. Finally had the time to sit down to play and found none of the promised extras missing with the code in box.


Are you on Xbox or PlayStation?: playstation 4
Gamertag / PSN username: samtaz1
Which edition of the game did you buy?: Sims 4 deluxe party edition
Disc / digital?: disc
When did you buy it?: Oct 22, 2017
From which retailer?: gamestop
In which country?: usa
Which content are you missing?: life of the party, up all night and awesome animal hats digital content
If you are missing Perfect Patio, does it show as installed or does it give you the option to purchase it in-game?: not missing patio content, shows as installed
Other details:

[EA_Mai]

Hi @drmmrchc24 @AngehBGL @Hellraisersgirl @GamingMom219,

Thanks for answering those questions, sorry for the delay on coming back to you. Please, contact one of our advisers through EA Help so they can help you with the content you are missing.

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

-Mai