Sims 4 Data Incomplete Xbox

[iAmTiffanyMonroe]

So i tried to continue a saved game and it stated “game data incomplete” basically saying that I don’t have the packs, but I do. They are installed in my system yet the Sims is saying that they aren’t. I’ve looked everywhere for an answer, even on here and I’m with no luck. Can somebody PLEASE help me.

[EA_Solaire · Accepted solution]

So sorry for the delayed reply on this @iAmTiffanyMonroe,

This does sound like you have a corrupt save game, which we unfortunately wouldn't be able to restore since these save files are stored locally to your console. 

If you can load your game to the Manage Worlds view, you can upload your family into The Gallery and move them over to a new save file so you don't lose any households you were playing with- however any relationships outside the family and any items in their inventory would be reset. 

[EA_Solaire]

Hey there @iAmTiffanyMonroe,

Let's check that all your content is fully installed by following these steps:

• Highlight The Sims on the dashboard
• Press the Menu button on the controller
• Select "Manage Games and Add-ons" 
• You should see an option here to "Install" your DLC

If you're still getting an error once you've checked this, please let me know! 

[iAmTiffanyMonroe]

So I uninstalled the packs and reinstalled them. Now I cannot save my game progress. It gives me an error message, and it won’t let me play in live mode. I just started a new game. The new game works. I think my old save file was corrupted somehow.

[EA_Solaire]

@iAmTiffanyMonroe 

What's the error you're seeing when you try to save your old game or play in live mode? 

[iAmTiffanyMonroe]

error code 416:84f8bed6:ea9cb47

[EA_Solaire]

@iAmTiffanyMonroe 

Could you attach a screenshot to your post for me of this error please? 

[iAmTiffanyMonroe]

Screenshot 

[EA_Solaire · Accepted solution]

So sorry for the delayed reply on this @iAmTiffanyMonroe,

This does sound like you have a corrupt save game, which we unfortunately wouldn't be able to restore since these save files are stored locally to your console. 

If you can load your game to the Manage Worlds view, you can upload your family into The Gallery and move them over to a new save file so you don't lose any households you were playing with- however any relationships outside the family and any items in their inventory would be reset.