SIMS4 XBOX1-Won't start after latest update

[MrFox9691]

After the latest update, SIMS4 initialises, but kicks out three quarters of the way through starting up (green diamond is three quarters of the way along the screen). The screen goes black-blank for 2 or 3 seconds, then goes back to standard Xbox screen to allow you to select SIMS again, or any other product.

I've restarted the xbox, rebooted the xbox and cleaned the disk. Any further ideas welcome! All other games work fine, so just a SIMS update issue.

[EA_Arrenai · Accepted solution]

Hey there, @MrFox9691.

I know you mentioned that you have tried rebooting, but let's give a power-cycle of your Xbox One a try. Please shut the console all the way down and then unplug it from the wall. From there, wait 1-2 minutes, then plug it back in and boot it back up.

Please give that a try and let me know how it goes for you.

Arrenai 

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[puzzlezaddict]

@MrFox9691  I've moved your post to the Sims 4 console forum.

[EA_Arrenai · Accepted solution]

Hey there, @MrFox9691.

I know you mentioned that you have tried rebooting, but let's give a power-cycle of your Xbox One a try. Please shut the console all the way down and then unplug it from the wall. From there, wait 1-2 minutes, then plug it back in and boot it back up.

Please give that a try and let me know how it goes for you.

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

[XRainebowX]

@puzzlezaddict When we have our things moved, how are we supposed to find it??? I can't find my posts at all.

[Rachelharris31]

I have the same problem also.

[puzzlezaddict]

@XRainebowX  Maybe this is a new account?  I don't see any other posts from you either.  Normally, the fastest way to see your recent posts is to click on your username, either next to a post you made, or a mention (like your name at the beginning of my post).  That will take you to your profile page, and your recent activity will be shown in a list on the right.  You can click "View all" below the last entry to see all of your posts, sorted chronologically.

[whatanicekitty]

@EA_Arrenai I have same issue and tried the power cycle and it didn't work either

[PoptartJuniper]

@whatanicekitty  There are some things to try here: https://beta.support.xbox.com/help/games-apps/apps-help/xbox-one-app-wont-start

[whatanicekitty]

@PoptartJuniper yup, doesn't work.

[whatanicekitty]

How is this issue considered solved?? This advice sure didn't help me!! My game still doesn't work, this is not solved for everyone.