Important! Cats and Dogs and Journey to Batuu must be re-downloaded from your Library > Purchased on your console or use the options button from the home screen while highlighting Sims 4 to manage game content to redownload.
Below is posted the Frequent Issues and questions that arise often. If the above links did not help, see the FAQs below. If none of the links above or below help, please contact your console support XB / PS
1. I have the new PS5/Xbox Series and none of my Sims Content is appearing!
On PS4 there are region locks for DLC. It is very important to understand these Region Locks and how they will affect you and your DLC for Sims 4 on PS4. These locks apply to disc versions of ALL games that use the PSN store for DLC.
You can not purchase a disc from another region and use it on your digital base game if the regions don't match. You can not purchase a base game disc from another region and use any digital DLC for that game.
Please read this guide if you have purchased DLC, a disc, or a new disc and none of the previous DLC will appear when using the new Disc.
3. I purchased a bundle disc a while ago, and then just recently purchased another DLC bundle disc. When I put in the new bundle disc, my original content says it's not purchased!
Currently you can not use two different discs concurrently to play any DLC or Expansions. If you put one disc in, the other disc content will not appear.
Start a new save for the new DLC disc and play a game just for that DLC. You can transfer sims to the new game using the library.
Request a refund from the retailer you purchased the second disc from and purchase it digitally through your console if you want to use both at once.
See also the following Threads that discuss this issue.
Not seeing your add-on inReady to install? Sign in toMy Gameson Xbox.com with the Microsoft account you used to purchase the DLC to see what add-ons are available. If it’s not on that list, it’s not associated with that account. Check your purchase history for the transaction.
Make sure you are signed into PlayStation Network account the add-on content was purchased from. You cannot share add-ons across accounts. Check your purchase history for the transaction.
Please see the links above by clicking on your system for more detailed information for this issue.
6. I purchased DLC but it is for PC not console! Can I transfer my DLC to another Platform? I accidentally purchased two of the same pack!
DLC purchased for PC can not be transferred between Platforms. DLC also can't be transferred between XB1 and PS4. You must purchase DLC for the platform you are using it on.
You must request a refund through the retailer you purchased the DLC through Playstation / XBox. If you purchased the DLC through Origin, you can submit a refund request here.
Upgrading to the Digital Deluxe Edition of the Sims 4 does not require a download. This upgrade simply unlocks the content in the game. All the content will appear in the game once you launch the game after purchasing the upgrade.
Cats and dogs in the Store is currently bundled with My First Pets Stuff, the cost of this bundle is the SAME as purchasing Cats and Dogs DLC on it's own.
If you already own Cats and Dogs, you only need to purchase the My First Pets Stuff pack.
If you are on XBox, and only wish to buy My First Pets, you are supposed to be able to add the Cats and Dogs bundle with My First Pets to your cart, and only be charged for My First Pets at checkout.
If this is your first time buying Cats and Dogs, you will automatically get My First Pets Stuff with Cats and Dogs.
I've got similar issues to the things mentioned in this tread, but none of these solutions work/can be applied.
I have an Xbox One and originally used The Sims 4 with a cats and dogs bundle disk. The disk became scratched and so I purchased the Xbox Live version of The Sims so I didn't have to use the disk.
Now my Cats and Dogs expansion isn't showing up in-game at all, however it is not available for purchase and shows up in the addons of The Sims when I manage the game through the Xbox. I've tried shutting down the Xbox and uninstalling and reinstalling the expansion. Do you have any other suggestions for something I could do?
I recently had an issue where my husband deleted the game file and I had to reinstall the game and all expansions, game packs, and stuff packs. Everything reinstalled fine except Cats and Dogs because it isn’t available as a stand alone expansion (like I originally bought it.) Now, it’s only available bundled with My First Pet Stuff, and I have to pay another $40 just to play the expansion I already purchased. Is there no way around this?
November 2020
- last edited
November 2020
by EA_Lanna
So my cool kitchen pack and dine out are showing as already installed. However they're not. All my other packs on ps4 work just fine. I have purchased every pack and have spent a lot of money I just want my packs to work. I had uninstall game and since then they're not working. It didn't even give me a option to download them just says installed. I tried deleting and reinstalling again but still not working. Sadly we dont have a option just to delete packs. I restarted the ps4 etc and nothing.
Also let me say we game share and the account with these packs where bought on is primary and still the packs aren't there. See photos below showing we bought them. All the other packs he bought work just fine. Also note the packs do work on his sims 4 game just not mine. But like I stated the others work no problem and these use to work as well till I uninstalled the game yesterday.
I really dont wanna have to spend 30.00 more dollars to buy on my account. Could this be part of the recent update issues? Seems to be a lot of issues with it.
Also just so you know I've tried deactivating the primary and adding again as primary, restoring the license, and restarting ps4 and still nothing for just those 2 packs.
(CM: Multiple posts merged. Check out this post for tips on how to edit and add more to a post.)
@Tintrika There are really very few times this happens. The main one is that the account that purchased the game or packs on is no longer on the console, or that it is not set as primary, or hasn't downloaded the packs again and isn't set as primary for the console, or you need to restore the licenses using the purchasing account.
The other is that you do not have enough hard drive space available.
Please be sure that the game and all it's packs are on the same drive on your console. Move everything from Sims to the internal drive if you use an external one.
I have fixed it and here is how so you may know for future reference. Library > Games > The Sims 4 > Playstation Store > Your Add Ons. Comes up with a list of every individual Sims pack you have bought and you can install them individually from here since the other way they kept saying installed. A lady was kind enougb to tell my that little secret. So should you have this issue with someone in the future you can ask them to do this step as welll. I was just going to playstation store and clicking each pack and installing by looking up sims 4 this way was totally different.
EA_Lanna
