December 2020 - last edited February 2023 by EA_Solaire
A Patch has been released! Please update your game to the latest version, and then power down your console completely before restarting and launching the game. Hopefully that helps. If not please read below for direction on issues and open a bug report with more information when there is no current thread.
XB1 Update and Power Instructions
1. Turn off Your system completely
2. Make sure your game is up to date.
3. Make sure your Console system software is up to date.
PS4 Update and Power Instructions.
1. Turn off Your system completely, let it sit for a few minutes and power it back on.
2. Make sure your game is up to date.
3. Make sure your Console system software is up to date.
There are a few different crashes and issues, please read through the following carefully to get direction on any crashes or game issues you may have. All linked threads are relevant for everyone PC and Console. Please use them:
FAQ Guides
January 2021
Patch 1.37 Released. Please read the patch notes and the above post.
February 2021 - last edited February 2021
Patch 1.38 Released. Please read the patch notes and post #1.
April 2022
Patch Day! Patch 1.58 released today. Please read the patch notes.
July 2022
Patch 1.61 has been released today! You can read up on the patch notes here.
August 2022
Patch 1.62 has been released. Patch notes are available to read here.
August 2022
Happy patch day! Today Patch 1.63 has been released. You can read up on these patch notes here.
September 2022 - last edited September 2022
Patch 1.64 Released! Please read the first post in this thread for more info.
Some other helpful pages if you have issues:
Console Troubleshooting Guide: [Read First] Sims 4 Console Troubleshooting Guide
Compiled list of all current issues: [Read First] Compiled list of reported Issues
Common Download and DLC issues: [Read First]FAQ - Sims 4 Console DLC Issues
Bug Forum: Bug Report Forum
Game issues: Game and Mod/CC issues
Feedback and General Discussion: General Discussion & Feedback Forum
*NEW* Sims Direct Twitter The Sims Direct
EA Help Twitter: EA Help
October 2022
Patch 1.65 has just been released!
There are some great changes for console players in this patch including a new UI Scaling option. For more details on how this accessibility option works, and to read the rest of the patch notes, click here!
November 2022
Patch 1.66 released today. Patch notes are available here to read.