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Re: my cats and dogs expansion pack has disappeared

by elxloux
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Re: my cats and dogs expansion pack has disappeared

★★★ Newbie

did you solve this problem, i’m having the same issue 

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Re: my cats and dogs expansion pack has disappeared

★★★ Newbie

thankyou for the help. i uninstalled my sims 4 and all the expansion packs and then re installed them all and the issue was solved. 

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Re: my cats and dogs expansion pack has disappeared

[ Edited ]

@elxloux  Please clear Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If the pack still doesn't show up, see whether you can redownload it.  Click on the Sims 4 icon in your Origin library, select More > Expansion Packs, and find the missing one on the list.  If the orange button says Download, you can simply redownload it.

 

If the button says Buy Now, please contact EA customer support for help.

 

https://help.ea.com/en/contact-us/

 

It looks like the site might be down at the minute, but it should be up again soon: live chat is currently open from 9 am to midnight GMT, Monday through Saturday.

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: my cats and dogs expansion pack has disappeared

★★★ Newbie

i am not on a pc i am on an xbox though 

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Re: my cats and dogs expansion pack has disappeared

[ Edited ]

@elxloux A help thread is here covering common DLC issues. [Read First]FAQ - Sims 4 Console DLC Issues. If your issue isn't solved there, please let me know here in your original thread.



I don't work for EA. I'm a player helping other players. I do not respond to PMs.
Sims 4 Console FAQ and Help | Sims 4 Console Patch Notes
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Message 4 of 7 (1,795 Views)

Re: my cats and dogs expansion pack has disappeared

★★★ Newbie

thankyou for the help. i uninstalled my sims 4 and all the expansion packs and then re installed them all and the issue was solved. 

Message 5 of 7 (1,754 Views)

Re: my cats and dogs expansion pack has disappeared

★★★ Newbie

Does uninstalling the game delete all the saved data? because I have the same issue.

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Re: my cats and dogs expansion pack has disappeared

@EmzyWolf Your save data should be unaffected.


I don't work for EA. I'm a player helping other players. I do not respond to PMs.
Sims 4 Console FAQ and Help | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!


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