Re: [READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.13)
Crashing Issues
These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.
This issue is most common with:
Original PlayStation/Xbox Consoles
Very old save files
Saves with lots of played households
Lots of items in builds, including the use of lots of different packs in builds
Lots of Sims in relationship panels of played Sims because of lack of game relationship culling
The use of large lots (50x50, 64x64)
To help prevent crashing you can try:
Placing fewer items on your lots
Set your maximum Sim count to 80 (You can find this setting under Game Options-> Gameplay)
Delete everything from Sim's and household inventories for all played Sims
Save often
Saving your played Sims and households/houses to the library and placing them down in a brand new save may help with the crashing - especially if you're playing on a very old or large save file.
Please also try the following general troubleshooting steps to help prevent any crashing:
Make sure your console is connected to the internet, and then press theXboxbuttonto open the guide.
SelectSystem>Settings>System>Updates & downloads.
UnderUpdates, you’ll see:
Console update available.Select this button to begin your update, or
No console update available.This means your console is up to date
Delete your Sims 4 save files (Note! Please save your households/lots to your online Gallery before doing this step or you will permanently lose your families/builds)
OnHome, selectMy games & apps.
Highlight the game, press theMenubutton on your controller, and then selectManage game & add-ons.
In the menu on the left side of the screen, scroll down toSaved data, then highlight the saved data for your gamertag on the right and press theAbutton on your controller.
You'll be prompted to confirm deletion of this game save data:
Delete everywhereremoves your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.
Press the Xbox button to open the guide, then select My games & apps > See all > Games.
Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.
Reinstall
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.
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[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.13)","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11002625"},"body":"\n\n
Crashing Issues
\n\n\n\n
These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.
\n
This issue is most common with:
\n\n
\n
Original PlayStation/Xbox Consoles
\n
Very old save files
\n
Saves with lots of played households
\n
Lots of items in builds, including the use of lots of different packs in builds
\n
Lots of Sims in relationship panels of played Sims because of lack of game relationship culling
\n
The use of large lots (50x50, 64x64)
\n
\n
To help prevent crashing you can try:
\n\n
\n
Placing fewer items on your lots
\n
Set your maximum Sim count to 80 (You can find this setting under Game Options-> Gameplay)
\n
Delete everything from Sim's and household inventories for all played Sims
\n
Save often
\n
\n
Saving your played Sims and households/houses to the library and placing them down in a brand new save may help with the crashing - especially if you're playing on a very old or large save file.
\n\n\n
Please also try the following general troubleshooting steps to help prevent any crashing:
Make sure your console is connected to the internet, and then press theXboxbuttonto open the guide.
\n
SelectSystem>Settings>System>Updates & downloads.
\n
UnderUpdates, you’ll see:\n
\n
Console update available.Select this button to begin your update, or
\n
No console update available.This means your console is up to date
\n
\n
\n
\n
Delete your Sims 4 save files (Note! Please save your households/lots to your online Gallery before doing this step or you will permanently lose your families/builds)
\n
\n
OnHome, selectMy games & apps.
\n
Highlight the game, press theMenubutton on your controller, and then selectManage game & add-ons.
\n
In the menu on the left side of the screen, scroll down toSaved data, then highlight the saved data for your gamertag on the right and press theAbutton on your controller.
\n
You'll be prompted to confirm deletion of this game save data: \n
\n
Delete everywhereremoves your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.
Press the Xbox button to open the guide, then select My games & apps > See all > Games.
\n
Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.
\n
\n
Reinstall
\n
\n
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
\n
DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.
Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
\n
Select a game or application.
\n
Set check marks beside the data you wish to delete or Select All.
\n
Select Delete > then OK to confirm your decision.
\n
\n
","body@stringLength":"14922","rawBody":"\n\n
Crashing Issues
\n\n\n\n
These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.
\n
This issue is most common with:
\n\n
\n
Original PlayStation/Xbox Consoles
\n
Very old save files
\n
Saves with lots of played households
\n
Lots of items in builds, including the use of lots of different packs in builds
\n
Lots of Sims in relationship panels of played Sims because of lack of game relationship culling
\n
The use of large lots (50x50, 64x64)
\n
\n
To help prevent crashing you can try:
\n\n
\n
Placing fewer items on your lots
\n
Set your maximum Sim count to 80 (You can find this setting under Game Options-> Gameplay)
\n
Delete everything from Sim's and household inventories for all played Sims
\n
Save often
\n
\n
Saving your played Sims and households/houses to the library and placing them down in a brand new save may help with the crashing - especially if you're playing on a very old or large save file.
\n\n\n
Please also try the following general troubleshooting steps to help prevent any crashing:
Make sure your console is connected to the internet, and then press theXboxbuttonto open the guide.
\n
SelectSystem>Settings>System>Updates & downloads.
\n
UnderUpdates, you’ll see:\n
\n
Console update available.Select this button to begin your update, or
\n
No console update available.This means your console is up to date
\n
\n
\n
\n
Delete your Sims 4 save files (Note! Please save your households/lots to your online Gallery before doing this step or you will permanently lose your families/builds)
\n
\n
OnHome, selectMy games & apps.
\n
Highlight the game, press theMenubutton on your controller, and then selectManage game & add-ons.
\n
In the menu on the left side of the screen, scroll down toSaved data, then highlight the saved data for your gamertag on the right and press theAbutton on your controller.
\n
You'll be prompted to confirm deletion of this game save data: \n
\n
Delete everywhereremoves your saved data from this console, the cloud, and all other consoles you play on. You do not want to sync the Autosave from the cloud, you want the game to make a new one.
Press the Xbox button to open the guide, then select My games & apps > See all > Games.
\n
Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.
\n
\n
Reinstall
\n
\n
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
\n
DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.
When the download finishes, let your new content install and restart The Sims
\n
\n\n
I own expansions on physical disks, but cannot play them all at the same time!
\n\n
Currently you can not use two different disks concurrently to play any DLC or expansions. If you put one disk in, the other disk content will not appear.
\n\n
\n
Start a new save for the new DLC disk and play a game just for that DLC. You can transfer Sims to the new game using the library.
\n
Request a refund from the retailer you purchased the second disk from and purchase it digitally through your console if you want to use both at once.
\n
\n\n\n
I can't find Cats and Dogs in the Store not bundled! Can I purchase just Cats and Dogs DLC?
\n\n
Cats and Dogs in the Xbox/PlayStation Store is currently bundled with My First Pets Stuff, the cost of this bundle is the same as purchasing Cats and Dogs DLC on it's own.
\n\n
\n
If you already own Cats and Dogs, you only need to purchase the My First Pets Stuff pack.
\n
If you already own Cats and Dogs, and only wish to buy My First Pets, you can add the Cats and Dogs bundle with My First Pets to your cart, and only be charged for My First Pets at checkout.
\n
If this is your first time buying Cats and Dogs, you will automatically get My First Pets Stuff in addition to Cats and Dogs.
\n
\n\n
Can I transfer my DLC from PC to console, or from console to PC?
\n\n
Any DLC purchased from one platform is not transferrable to another, i.e. you cannot transfer DLC between Xbox to PlayStation, from EA app to Xbox.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2023-03-07T12:41:53.846-08:00","lastPublishTime":"2023-03-07T12:41:53.846-08:00","metrics":{"__typename":"MessageMetrics","views":13991},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11002627":{"__typename":"ModerationData","id":"moderation_data:11002627","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11002627":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:188792"},"id":"message:11002627","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-consoles-en/message:11002624/message:11002627","revisionNum":1,"uid":11002627,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"parent":{"__ref":"ForumReplyMessage:message:11002626"},"conversation":{"__ref":"Conversation:conversation:11002624"},"subject":"Re: [READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.13)","moderationData":{"__ref":"ModerationData:moderation_data:11002627"},"body":"\n\n
Error Code: 0
\n\n\n\n
When you see Error Code: 0 when trying to save your game, that typically means your console is running low on storage space for The Sims 4.
\n
To help clear up this error and allow you to save, please try the following:
\n\n
\n
Remove a number of lots, room, or households that you currently have saved in your Library section of The Gallery- specifically larger lots or more complex lots that use many items.
\n
If you are using all 10 save file slots, you'll need to delete some of the older and larger save files that you no longer use to help clear up space.
\n
Check your Sim's inventory and delete your saved photos to allow for more space.
\n
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