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[PS4] Game crashing after December update

by manolobeach
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Re: Sims 4 crashes every time I play it.(PS4)

★★★★★ Novice
I am having the same problem same error code .. All my other games work on ps4 with no problem its only the sims game that crashes....I bought all the exp and have all doc and I want my money back!!
Message 10 of 205 (3,422 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★★★★ Newbie

Seems random. But it might be specific things the sims do. It seems to be overloaded. If that's the case I can't upgrade my ps4....so what can EA do for us on console I wanna refund at this point. $100 to sit and stare at the sims 4 game icon.....without the ability to play.

Message 11 of 205 (830 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★★★★ Newbie

Another thing I swear to god don't give the the same old "did you format your hard drive? Delete and re download or do som wired reset to ps4?" ive tried everything but throw it against the wall. It's not ps4 all other games work flawless. I think it's compatibility issues and EA hasn't fixed it or dumbed it down enough to run smoothly.

Message 12 of 205 (827 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★ Novice
I'm having the same issue now. I've updated everything that can possibly be updated. I've reinstalled, I even deleted everything Sims related off my system and started brand new. Nothing has fixed this problem.
Between the cost of the base game, plus the bundle pack and "stuff" packs (I've personally purchased the bundle pack and one stuff pack), you'd think that EA would FIND & FIX the problem quickly. Sounds to me like this issue has been going on for some time. What's being done to fix it? Do you think that those of us who has spent so much money on an unplayable game could get some sort of compensation since refunds are not being offered?
Message 13 of 205 (800 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★★ Novice
Mines crashes randomly. I have reinstalled and everything is up to date but yet its still broken
Message 14 of 205 (741 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★ Newbie
I’ve reinstalled the game twice. Same thing keeps happening.
Message 15 of 205 (721 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★ Newbie

Mine does this on xbox one ever since I installed the parenthood game pack. It freezes like every 10 minutes and then I have to launch the game again.

Message 16 of 205 (518 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★ Novice

Unbelievable EA has not addressed this. 

Message 17 of 205 (500 Views)
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Re: Sims 4 crashes every time I play it.(PS4)

★★ Newbie

Im having the same issue very annoyed I wasted my money on this, I want a refund aswell.

Message 18 of 205 (363 Views)
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Re: Game crashing after December update on PS4

Champion

@manolobeach if you haven't yet uninstalled and reinstalled the game, you can try that. You may have a corrupted file in your game that needs to be fixed. 



I don't work for EA. I'm a player helping other players.
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