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[PS4] Game crashing after December update

by manolobeach
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Re: Game crashing after December update on PS4

Champion

@manolobeach  The issues with the camera's were fixed in the December patch. The patch notes are available right on this forum, stickied to the top. 

 

Please ensure your game is fully updated. PS4 had a system update today as well, so please be sure you have both the updates.

 

If you are fully up to date, and have completed the other troubleshooting steps, but not reinstalled the game, I would recommend you uninstalled the game and reinstalled it. 



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 31 of 286 (1,280 Views)
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Re: traveling and cas causing crashes

Champion

@Kat3oh3294  Please Power your Console completely off, let it sit for a few minutes, and then power it back on. The complete guide to properly rebooting your system is located Here. This will also cover the difference between rest mode and a complete shut down.

 

Please ensure your console and game are fully updated. 

 

If you have done these things, reinstalling the game can fix any data corruption in the game.



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 32 of 286 (1,171 Views)
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Re: traveling and cas causing crashes

★ Novice

i tried ur suggestion and still got an error crash...i got further than before but the new lot didnt load

Message 33 of 286 (1,149 Views)
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Re: Game crashing after December update on PS4

★★★★ Novice

Mine is still crashing after both updates. I cant travel at all 😑

Message 34 of 286 (1,262 Views)
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Re: Game crashing after December update on PS4

[ Edited ]
★★★ Apprentice

So I did the uninstall and reinstall. I backed up my saved games on the online storage and on a flash drive to be safe. It took  hours cause I have all of the packs but it was easy and I had my save files when I loaded back in. It also re-downloaded the update but unfortunately my game still crashes and now my sims freeze when prompted to do something...they didn’t do this before. So now I really don’t know what I can do anymore. This is the only game that crashes on my PS4. They need to fix this, it’s absolutely ridiculous that people are reporting it and nothing is being done to fix it. 

Message 35 of 286 (1,246 Views)
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my game is crashing after update version 1.20 on ps4

★★ Apprentice

My screen is black when I am in the Gallery on ps4 and my console resets and says error has occured report problem.

Message 36 of 286 (1,222 Views)
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Game crashes when using Gallery in build mode

★★ Apprentice

My game crashes after latest update version 1.20 when I select build mode then the Gallery.

Message 37 of 286 (1,264 Views)
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Re: Game crashes when using Gallery in build mode

Champion

@Tigerrun777  I have not experienced any issues. What lot are you trying to place from the gallery? Where are you trying to build?



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 38 of 286 (1,257 Views)
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Re: Game crashes when using Gallery in build mode

★★ Apprentice

I am in realm of magic and I just click on the gallery to open it and my screen goes black and resets my console with error .

Message 39 of 286 (1,348 Views)
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Re: Game crashes when using Gallery in build mode

★★ Apprentice

Odd though, when I loaded up my game I was greeted with Restaurants now available and then when I switched world's I had a Spa is now available pop up. even though I already bought those packs ages ago and put the restaraunt and spa in already.

Message 40 of 286 (1,348 Views)
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