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[PS4] Game crashing after December update

by manolobeach
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[PS4] Game crashing after December update

[ Edited ]
★★ Apprentice

My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it.  Now, my game is crashing 15-20 minutes into gameplay for no reason after downloading today’s update, during normal gameplay.  Please fix this. My patience is wearing thin because I could barely tolerate the travel crashing and now the game just crashes while playing has made it completely unplayable at this point. I’ve already power cycled my console and rebuilt the Database. I have no idea what else to do. Please help!

Message 1 of 131 (2,607 Views)

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Re: Game crashing after December update on PS4

[ Edited ]
Champion

CM: Marking as Solution for visibility

This is the most recent tweet on this issue. Please check it out and see if you have a save to share! PS4 users can share saves with the team. https://twitter.com/SimGuruNick/status/1226887705318944771

 

Share your saves! https://answers.ea.com/t5/Technical-Issues-Consoles/Sims-4-crashes-on-PS4-each-time-sims-travel-to-a...

 

Tweet for Save Sharing https://twitter.com/SimGuruLegacy/status/1227741443948564481 

 


@manolobeach  Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.

 

@ohh_dee7  That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.

 

@jjorinde95  @Tigerrun777 

 

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

 

2. Make sure your game is up to date. 

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.
  • Restart the Console completely.

3. Make sure your Console system software is up to date. PS4 just released a software update not long after Sims updated.

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation 4.

User @KEW0701 Had luck deleting their autosave file and restarting their console. See Comment Here.

 

4. Uninstall and Reinstall the Game. 

  • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

  • Select a game or application.

  • Set check marks beside the data you wish to delete or Select All.

  • Select Delete > then OK to confirm your decision.

5. Drastic Steps. Backup your Drive.



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

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Message 28 of 131 (2,913 Views)

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Re: Game crashing after December update on PS4

Champion

@manolobeach if you haven't yet uninstalled and reinstalled the game, you can try that. You may have a corrupted file in your game that needs to be fixed. 



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 2 of 131 (2,570 Views)
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Re: Game crashing after December update on PS4

★★ Apprentice

Thank you! I’ve wanted to avoid that because so many people have said that uninstalling and reinstalling hasn’t helped with crashing problems...I have no choice but to try it as the last resort 😔...I wonder if anyone has tried an external hard drive and if it helped or if switching to PS4 pro would help. It would make no sense to even get Discover University if I can’t travel or play more then  15 minutes.

Message 3 of 131 (2,536 Views)
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Re: Game crashing after December update on PS4

★ Novice

Hi, I'm wondering if your solution might help my own posted. If you have done the uninstall solution, did it delete any packs you already have too? I'm worried if I try this I'll lose all my packs too. 

Message 4 of 131 (2,527 Views)
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Re: Game crashing after December update on PS4

Champion

@manolobeach  I have a regular PS4 but I do have a new hard drive. I have only experienced crashes every now and then, and usually a console shut down and restart stops most issues. 

 

Does the crashing occur on a new save? If it does then try reinstalling the game, but it if doesn't happen on a new save, you may just have a corrupted save file. 



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 5 of 131 (2,498 Views)
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Re: Game crashing after December update on PS4

★★★★ Novice

My game has also been crashing before and since the update. Super frustrating I hope this gets figured out ASAP

Message 6 of 131 (2,471 Views)
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Re: Game crashing after December update on PS4

★★ Novice

Since a couple of days ago - I think since the last update - my game is not loading as quick as it just to do. Also I can travel without crashing but it takes way longer than before the update. My game “crashes” way more often, so I feel you. I do hope they fix it soon because it is getting really annoying to play rn. *pls do not mind my English, it isn’t that good, but i’m doing the best I can.

Message 7 of 131 (2,447 Views)
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Re: Game crashing after December update on PS4

★★ Apprentice

Yep...still occurs in new saves and I even tried an old save from March when I had no crashing issues and it still crashes. I’m holding off on the reinstall cause I don’t want to lose my sims/progress and have not been able to save to the PS4 cloud cause it will take hours with my connection So I’m trying to figure that out...and seeing other people trying and failing to stop crashing after a reinstall scares me tbh. I noticed that the after the update, the crashing is immediate when exiting build/buy and after taking pictures. I’m able to play for a while with just the travel crashing if I don’t  take pictures or go into build/buy when playing with a household. 

Message 8 of 131 (2,427 Views)
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Re: Game crashing after December update on PS4

Champion

@manolobeach  on PS4 you can back up your saves to USB. 

 

https://support.playstation.com/s/article/Manage-PS4-Saved-Data-on-USB-Storage?language=en_US



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 9 of 131 (2,414 Views)
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traveling and cas causing crashes

★ Novice

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.20
What expansions, game packs, and stuff packs do you have installed? vampires, city living, dine out, romantic garden, cook kitchen, get to work, toddler, backyard, kids room, parenthood, get together, spooky, seasons, cats and dogs, outdoor retreat, laundry day, movie hangout, jungle adventure, bowling, spa day, get famous, strangerville, realm of magic, island living
Steps: How can we find the bug ourselves? click on phone in live mode and hit travel or visit through maps
What happens when the bug occurs? it continues to load for awile 1-10mins then crashes
What do you expect to see? i expect the load to finish another lot to appear
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. sometime between adding laundry day, movie hangout, jungle adventure,(3/12/19) and strangerville (5/21/19)

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.20
What expansions, game packs, and stuff packs do you have installed? vampires, city living, dine out, romantic garden, cook kitchen, get to work, toddler, backyard, kids room, parenthood, get together, spooky, seasons, cats and dogs, outdoor retreat, laundry day, movie hangout, jungle adventure, bowling, spa day, get famous, strangerville, realm of magic, island living
Steps: How can we find the bug ourselves? click on phone in live mode and hit travel or visit through maps
What happens when the bug occurs? it continues to load for awile 1-10mins then crashes
What do you expect to see? i expect the load to finish another lot to appear
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. sometime between adding laundry day, movie hangout, jungle adventure,(3/12/19) and strangerville (5/21/19)

Message 10 of 131 (2,008 Views)
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