Help us improve Answers HQ! Take Survey No, Thanks

[XB1] Crash/Bug

by Blossumbabyy7
Reply

Original Post

Highlighted

Re: [XB1] S4 Freezing and forclose

★★ Novice

I have almost every pack

 

Message 181 of 306 (154 Views)
Highlighted

Game crashes when traveling, saving, leaving build/buy, placing lot, taking pics

[ Edited ]
★★★★ Apprentice

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.32.85.2300
What expansions, game packs, and stuff packs do you have installed? Everything except Vampires, Realm of Magic, Star Wars
Steps: How can we find the bug ourselves? Play the game for at least 30 mins and within that time it'll likely have crashed
What happens when the bug occurs? The game crashes suddenly and sends me back to my xbox home screen when doing almost anything including, but not limited to, having a sim take a picture on a cell phone or camera, traveling to another location, entering or exiting build/buy from live mode, trying to place a community lot downloaded from the gallery in free build mode, the game now starts to crashes in the middle of gameplay even when Im not trying to load anything
What do you expect to see? The game playing through smoothly without blacking out and shutting down
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I play on a legacy save, but have been re-saving the game as a new save in case the file was corrupted.

I have downloaded several lots from the gallery.

I've already tried following the recommended steps including clearing the xbox cache and clearing the reserve space data.

I have yet to delete my save and re-install because I've been playing the same game since it was first released on console and do not want to lose all that progress. Other posters have noted that they still experience crashing even after reinstalling, so I'm not confident that would even make a difference other than me losing all my data.

The crashing has only been an issue for me within the past 3-4 months, but continues to get progressively worse each week. 

The Sims4 is the only XB1S game that I play so I dont have a hardware data issue. 

When I open the cheat console and type version, the top line says EP05: 1 assets.live-ep05.126

Message 182 of 306 (181 Views)
Highlighted

[XB1] Crash/Bug

[ Edited ]
★★★ Newbie

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.32
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? It will just happen 10 minutes into gameplay
What happens when the bug occurs? You can be building or creating sims or even playing your household and it will randomly crash and take you back to the home screen
What do you expect to see? I expect for the sims not to crash at all
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After you added the heritage update

Please fix this crash I’m mad because I can’t even play my game it sucks to have to deal with this and not be able to play a game you love. 

 

Edit By Crinrict: Added Tag to Title

Message 183 of 306 (170 Views)
Highlighted

Sims 4 closing down mid game

★★ Novice

In the job mode, computer won’t won’t highlight to do job, then I’m getting kicked out. 
it’s also happened on build mode. 
just added seasons and eco friendly extensions. Playing on Xbox one S 

 

also had issue when loading game, have had to do restarts a number of times. 

this is only happening on sims, all other games ok. 

Message 184 of 306 (275 Views)
Highlighted

Re: Crashing after university update Xbox 1

★★ Novice

this is so frustrating, spent a whole day going through everything and then waiting for everything to reinstall and download, then the same thing is happening again now today. 
For me it's crashing when i go back into live mode, or when trying to save. 

I have literally played 1 sim day in the last 3 days, 

ive had item disappear as i don't have the content (which i do)

seems to have happened since i installed eco lifesyle 


Message 185 of 306 (202 Views)
Highlighted

Re: Sims 4 Crashing on Xbox One 8/1/2020

★★★★★ Novice

For The amount that people spend on the DLC for this Game they expect it to run smoothly if not flawlessly. This is unacceptable and inexcusable EA needs to get their act together and fix this bug ridden mess. STOP Releasing DLC until you Fix the mess you created jeez any other company would take a massive dip in sales or face lawsuits for the PoS quality that EA pumps out especially since EA isn't really in the business of handing out refunds Don't Believe me Use Sim City as an Example.

Message 186 of 306 (168 Views)
Highlighted

Re: Sims 4 Crashing on Xbox One 8/1/2020

★★★★★ Novice

It often happens for me During Or After I use Build mode without fail. Clearing Cache Don't do a thing for me well maybe adds about 10 extra minutes of playtime before it crashes and Uninstall and reinstall doesn't help either.The Last update I can remember that ran pretty well for me was Well September/October 2019 after that I got the Harvestable bug from november 2019 then Cracking audio from the Eco Life update and frequent crashing. I am wondering if Seasons is the culprit heavy fps usage during Storms and Blizzards. As I said before EA Fix your S#!T Now!!!

Message 187 of 306 (166 Views)
Highlighted

Re: Crashing after university update Xbox 1

★ Novice
@PoptartJuniper Sorry if this is a stupid question, but when you select “delete everywhere”, do you really lose all of your saved files?
Message 188 of 306 (133 Views)
Highlighted

Re: Crashing after university update Xbox 1

[ Edited ]

@daneliz9265 Delete from everywhere deletes the selected save data from the console and cloud.

If you are playing on a very old save game, or a game that has a lot of played households and full lots, you are more likely to crash. Deleting everything from household and sim inventories for all played sims, and reducing the amount of items in builds may help with an old save.

A patch was put out for PS4 last month to help with this issue, but it hasn't come to XB1 yet.

 

I've edited my earlier post with updated information.



I don't work for EA. I'm a player helping other players. Please do not send me PMs unless requested.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!


CCP Hero Banner - Red.png

Message 189 of 306 (129 Views)
Highlighted

Game crashes: why has ea not done anything?! - Xbox one

★★★ Newbie

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.32.85.2300
What expansions, game packs, and stuff packs do you have installed? All of them except the star-wars pack.
Steps: How can we find the bug ourselves? I'm not sure because I started having this issue in July and nothing was ever done about it.
What happens when the bug occurs? the screen goes black and when it comes back on its my Xbox home screen I have to run the game again.
What do you expect to see? a black screen no error codes nothing except a black screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

Dear EA, 

 

I have reported this issue many times since July and nothing has been done its now November 2020 and still nothing has been done to fix this game. 

 

I have done every single trouble shooting your advisers gave me and none of them have worked. 

 

Please put your gamers first and understand we have sent a lot of money and all we ask is you fix these bigger issues. 

 

I am not the only one with these issue but no one contacts you guys because they know nothing will get done. 

 

 

Message 190 of 306 (99 Views)
Twitter Stream