February 2020
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest on xbox
What expansions, game packs, and stuff packs do you have installed? City living Seasons Get to work
Steps: How can we find the bug ourselves? Download island living on Xbox and try to play it
What happens when the bug occurs? Won’t play in base game or at all
What do you expect to see? A functioning explanation pack
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Installed, paid for but won’t stay installed in game. Can’t use.
February 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2020
@Specialpie15 Please power down your console.
1. Turn off Your system completely