I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Please ensure your game is fully updated. PS4 had a system update today as well, so please be sure you have both the updates.
If you are fully up to date, and have completed the other troubleshooting steps, but not reinstalled the game, I would recommend you uninstalled the game and reinstalled it.
@Kat3oh3294 Please Power your Console completely off, let it sit for a few minutes, and then power it back on. The complete guide to properly rebooting your system is located Here. This will also cover the difference between rest mode and a complete shut down.
Please ensure your console and game are fully updated.
If you have done these things, reinstalling the game can fix any data corruption in the game.
December 2019 - last edited December 2019
So I did the uninstall and reinstall. I backed up my saved games on the online storage and on a flash drive to be safe. It took hours cause I have all of the packs but it was easy and I had my save files when I loaded back in. It also re-downloaded the update but unfortunately my game still crashes and now my sims freeze when prompted to do something...they didn’t do this before. So now I really don’t know what I can do anymore. This is the only game that crashes on my PS4. They need to fix this, it’s absolutely ridiculous that people are reporting it and nothing is being done to fix it.
My screen is black when I am in the Gallery on ps4 and my console resets and says error has occured report problem.
@Tigerrun777 I have not experienced any issues. What lot are you trying to place from the gallery? Where are you trying to build?