Cannot connect to gallery or network sims 4 ps4

[ellieward96]

Hi I am struggling connecting to gallery on sims 4 ps4. It says no internet connection. I went back to home page options and tried it there but it says cannot connect error code 3. I have checked the ps4 connection and it is on I tested it on ps4 web browser and internet connection is working perfectly. My game is updated to latest version. Can someone please advise? Not had this problem before. Thanks 

[EA_Solaire · Accepted solution]

@ellieward96,

Let's try the following steps:

• Please run through the connection guide here as well as the guide from PlayStation
• Verify that your PlayStation Plus membership is currently active
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Restore the Licenses on your console
• Check that you have an open NAT type on your console

[EA_Atic]

Moved your post to the Sims 4 forums. @ellieward96

/Atic

[EA_Solaire]

Hi there @ellieward96,

Could you attach a screenshot to your post please of the different error messages you're receiving for me? 

[ellieward96]

This is what I get every single time now… I have restarted loads of times. On main menu I am connected to EA. On ps4 setting I am connected to network and status is perfect… not sure what’s going on here…

[EA_Solaire · Accepted solution]

@ellieward96,

Let's try the following steps:

• Please run through the connection guide here as well as the guide from PlayStation
• Verify that your PlayStation Plus membership is currently active
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Restore the Licenses on your console
• Check that you have an open NAT type on your console