F1® 24 | How to report a bug [ Edited ]

[EA_Vendcera]

Hey everyone, 

If you are on this board, then surely you want to report a technical issue or bug that you want us to look at. This board is essential for us to identify problems in the game.

⚠ Before reporting a bug, please always check to see if your bug has not already been reported.

You can use the keyword search for this to possibly find your bug and then add your report in the post created for it and click the "Me too" button to indicate that you are experiencing the same issues.

We've also got a list of Community Raised issues which doesn't include every single bug we are tracking but at least gives you on overview of what's already being investigated or awaiting patch.

We thank you in advance for your help and reports about problems that you face in F1® 24!

What doesn't belong in the bug forum?

• Account problems, changes for e-mails | passwords | security settings etc. should go into General Discussion please. 
• Feedback, game suggestions or ideas belong into Game Suggestions instead. 

It's critical to be as specific as possible when submitting a bug report.

We're looking for the following details:

• Fill in all requested fields in the new thread report form
• Please include the Report Code (bottom left of the screen, looks like ABCD-EFGH-IJKL-MNOP)
• If you are on PC then the DxDiag and hardware settings XMLs for the machine are helpful. Particularly when you experience crashes.
•  Attach:
  • user > documents > my games > F1 24 > hardwaresettings
  • right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
• You can save out DxDiag as a text file from the dxdiag.exe that you can launch from via WinKey+R
• Let us know if you tried restarting your console/PC to fix it (or other technical troubleshooting steps you may have tried)

• It can also help us, if you can upload a screenshot or video clip of your issue.

  • These can often give us a quick insight into what is happening or has happened in your game to better understand and reproduce the reported bug.

  • Please use platform or operating capture tools to make screenshots. We have some restrictions on clip creation on AHQ, so if we ask you to make a video we will give you further guidance to get them into your AHQ report, but YouTube links would be recommended.

Thanks everyone for reading this guide and helping us to make F1® 24 a better experience for everyone!

In case you are experiencing other technical issues, check out our Troubleshooting Guide.