Cant open F1 24

[xXxHabibixXx]

Unable to play. I have the EA Play pc app. EA Play Pro subscription. I am able to play other games in my libary except F1 24. 

Clean install twice on two different hard drives. Same error.

I enter my ea email and password and it just clears out. 

Bit the bullet and bought the game on steam and it's working flawlessly (thus far).

[EA_Groguet]

Hey there,

For all of you who are having issues with the EA Play Pro edition, can you answer the questions below?

• Which error message are you encountering?
• Can you launch the game at all?
• When does the crash happen?
• Can you attach a picture of the issue you are having?
• Have you used any workaround?
• Have you purchased F1® 24 apart from having the subscription?
• Can you share your EA app Error log with us?

-Groguet

[xahmol]

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@Karlo3110 wrote:
@xahmolsolution appears with checkbox next to it. It fixed the issue we had with opening the game for like 5+ people that had it.
We also downloaded origin I think:
Try this: https://download.dm.origin.com/origin/live/OriginSetup.exe

---

Installing Origin does not work as it complains that the EA App is present (even if I force kill the EA app in the Task Manager).\

Or do you mean de-installing the EA App also? Rather not do so as I want to avoid also the rest not working anymore. Just F1 24 not working is already bad enough, but having EA Play Pro of course F1 24 is not the only EA game my son plays.

The EA App says funny enough that I played 41 minutes already. Weird as the game did not even start once.

[xahmol]

---

@EA_Groguet wrote:

Hey there,

For all of you who are having issues with the EA Play Pro edition, can you answer the questions below?

• Which error message are you encountering?
• Can you launch the game at all?
• When does the crash happen?
• Can you attach a picture of the issue you are having?
• Have you used any workaround?
• Have you purchased F1® 24 apart from having the subscription?

-Groguet

---

- do not get any error message. It just lets the EA Play app pop up again and nothing happens.

- no, game does not launch at all. It just shows the F1 2024 splash screen, then the choice between normal and VR edition, then few seconds nothing and than the EA Play app pops up. No error message, nothing.

- As indicated above: crash happens after the dialogue to choose between normal and VR version. That box disappear on choosing the normal version, than nothing happens for a few secs, than the EA App appears. That is it, game never starts.

- of which should I attach a picture? I do not see a visible error or crash message. The game just does not start and the EA app pops up again.

- yes, tried several thing: installing both Dutch and English language versions, tried repairing, reinstalling. Tried the Exploit protection workaround. Tried installing Origin. Nothing yet works. Do not have any Logitech device connected to the laptop, so that is the only thing I did not try as I do not have any version of the Logitech software installed afaik.

- no, did not purchase F1 24 apart from the subscription.

[OGGhostRecon]

• Which error message are you encountering?
  ''I'm not eligible to play the game''
• Can you launch the game at all?
  No.
• When does the crash happen?
  N/A
• Can you attach a picture of the issue you are having?
  
  
• Have you used any workaround?
  Contacted EA support to be told ''theres nothing we can do''
• Have you purchased F1® 24 apart from having the subscription?
  No.

[evil_mercenary]

@xahmol my steam is also counting each attempt at launching as "game time" because the executables are initializing after steam has handed over to them before launching. thus every minute of attempted intialization is counting as "game time".

[EA_Groguet · Accepted solution]

Hey there,

As I was saying before, in this thread we have different issues affecting players, so what it might be helping you it might not work for others. I am writing this post to try to compile the workarounds that some of you have been posting.

---

I am going to mark this post as a solution to increase visibility. However, that doesn't mean that the issue has been fixed. The team keeps investigating it and trying to find a solution.

---

WORKAROUNDS

1. Posted by @Tasdefleia and @LCAMluis : Link 1 & Link 2
2. Posted by @Karlo3110 : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762340/highligh...
3. Posted by @ad1tya : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762357/highligh...
4. Posted by @The_Raging_Beard : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13768642/highligh...
5. Posted by @ppparkinson9 : Link 1 & Link 2

If I have missed any, please, let me know.

Thank you all for your collaboration! I will keep you updated here as soon as I hear something else!

-Groguet

[xahmol]

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@Tasdefleia wrote:
@cdm_slumbdogI found a solution that I already used with FC 24, also from EA Play Pro.
So the source of the problem is the EA App itself, I'm simply using Origin along with a modification that rejects the attempt to change to the EA App and suddenly the game launched for me.

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What is the modification you refer to in the Origin app? Ask as the Origin app here refuses to install next to the EA App, and not willing to uninstall the EA App due to other games running from it that actually do work.

[LCAMluis]

You install the FOEAMod for Origin?
https://www.reddit.com/r/origin/comments/1808zmp/a_working_fix_to_continue_using_origin_without/

[xahmol]

Ah, no.

Thanks.

But honestly, this sounds like a rather ugly hack to fix something that should be really solved on EA side….

and also afraid this actually in t(e future might cause more issues than it solves now?