Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

by Bmxracer34
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Original Post

Accepted Solution

Answer --> How to fix "Oops... Unknown Error" at facebook login

[ Edited ]
★ Apprentice

Finally got my main account back this morning with 100 OVR!

 

My inspiration came from samcrowell85 who was locked out with too many inbox messages here:

http://forum.ea.com/eaforum/posts/list/10278240.page

 

And Bmxracer34's (bronson_31 in our forum) Facebook steps here:

http://answers.ea.com/t5/Madden-NFL-Mobile/100-Overall-Team-on-Madden-Mobile-now-unable-to-log-in/m-...

 

And from bishopjrmike who's been using his 100 OVR team for awhile. Thanks go to "Only Guarantee" (IGN: Whiteboy) for playing middleman between bishop and I via PM.


I don't know which steps were necessary or not, so I'll list EVERYTHING I did on my iPhone 6+ to get back in, step by step:

 


0) I was logged into my secondary Madden account, so I clicked "Log Out" from within the Madden Mobile game's settings icon in lower right corner of main screen.
1) Force Close Madden Mobile.
2) Wait for 10 seconds for the app to really close, then Delete Madden Mobile.
3) Open "Settings" app -> iCloud -> Turn off "Find my Phone".
4) Open "Settings" app -> iCloud -> Turn off "iCloud Drive".
5) Open "Settings" app -> iCloud -> Turn off "Backup".
6) Open "Settings" app -> Safari -> Clear History and Website Data.
7) Open "Facebook" app -> More -> Privacy Shortcuts -> More Settings -> Apps -> Logged in with Facebook -> Madden NFL Mobile -> "Remove App" -> Remove.
8 ) Repeat step 7 for any other Facebook Profiles you might have which are tied to secondary Madden NFL Mobile accounts.
9) Force Close Facebook app (and all other apps which are still open).
10) Wait maybe 10 seconds (if more apps were forced closed, wait 10 seconds per app) so it finishes closing.
11) Reboot your Device (for Apple devices, hold down the HOME and POWER BUTTON until the WHITE APPLE LOGO APPEARS).
12) Open "App Store" -> Search Madden Mobile -> Install Madden NFL Mobile.
13) Make sure Facebook App is logged into your troubled (locked out) Madden account's profile.
14) Open Madden NFL Mobile.
15) Click "Allow" when the screen asks if you want to share your facebook profile with Madden NFL Mobile.
16) Say 10 "Hail Mary's" AND PRAY THE GAME LETS YOU BACK IN!!!

 


For me, it let me back in, and I can now log out/in while keeping my 100 OVR team rating, even after tweaking my team lineup a little more.

 

HOWEVER, as of this writing, I'm still getting the "New Content Update" every minute like everyone else, so you might want to wait for the game to become stable again before you attempt to do all of this ... or risk possibly losing stuff because of EA's current problems.

Message 1 of 32 (21,088 Views)

Accepted Solution

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice

@Bmxracer34 wrote:

Nice, I think it's the icloud back up which may be causing this.

 

Android users would do the same thing except turn off all selections within the 'back up & restore' tab in settings. You can also turning off the cloud just in case.


Along with clearing cache!!

Confusedmileywink:

 

After you get back into your game, then I'm sure you can turn on your backups again.

In fact, don't forget to DO THAT!!!

 

The only purpose of shutting them down was to get rid of whatever the "bad data" was.

 

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Message 3 of 32 (25,419 Views)

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Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

[ Edited ]
★★★ Pro

Nice, I think it's the icloud back up which may be causing this.

 

Android users would do the same thing except turn off all selections within the 'back up & restore' tab in settings. You can also turning off the cloud just in case.

Message 2 of 32 (21,080 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice

@Bmxracer34 wrote:

Nice, I think it's the icloud back up which may be causing this.

 

Android users would do the same thing except turn off all selections within the 'back up & restore' tab in settings. You can also turning off the cloud just in case.


Along with clearing cache!!

Confusedmileywink:

 

After you get back into your game, then I'm sure you can turn on your backups again.

In fact, don't forget to DO THAT!!!

 

The only purpose of shutting them down was to get rid of whatever the "bad data" was.

 

Message 3 of 32 (25,420 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice

tried that still doesnt work for me!

Message 4 of 32 (20,992 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★★★ Pro

Sorry Confusedmileysad:

 

Hopefully EA can find a fix for this soon.

Message 5 of 32 (20,989 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice

i hope so i did all the steps other than 0 cause i have no alt connected to my main

Message 6 of 32 (20,987 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★★★ Pro

And you tried the guest account?

Message 7 of 32 (20,984 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice
Guest account?
Message 8 of 32 (20,982 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★★★ Pro

Yes, when it asks you to log in on the main screen there is usually a button under neat it that says guest account.

Message 9 of 32 (20,979 Views)

Re: Answer --> How to fix "Oops... Unknown Error" at facebook login

★ Apprentice
I don't have this guest account think when I press play now it auto connects me to facebook
Message 10 of 32 (20,977 Views)
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