yahtzee wild. won't let me play it

[Player_9a3dmqt7]

It only makes me play the tutorial. I've never been able to play the game.

[HOCK9952 · Accepted solution]

  @Player_9a3dmqt7   Did you complete the tutorial?  There are 2 parts that need to be done prior to your initial  gameplay.  

[EA_Illium]

Hi @Player_9a3dmqt7   

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
• Try another Browser (Chrome, Edge, Safari) 
• Check your device meets the Requirements (<-- click here) to play POGO games   

Thanks!   

[HOCK9952 · Accepted solution]

  @Player_9a3dmqt7   Did you complete the tutorial?  There are 2 parts that need to be done prior to your initial  gameplay.  

[Player_9a3dmqt7]

I've played the tutorial a bunch of times. 

[HOCK9952]

@Player_9a3dmqt7   I'm sorry you're having difficulties; the game shouldn't be doing this after completing the entire tutorial games.  Please contact Customer Service to report it to them.  I hope this gets resolved soon for you.  Good luck. 

[txslowmo]

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@HOCK9952 wrote:

@Player_9a3dmqt7   I'm sorry you're having difficulties; the game shouldn't be doing this after completing the entire tutorial games.  Please contact Customer Service to report it to them.  I hope this gets resolved soon for you.  Good luck. 

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in january they said the tutorial would be removed so we can play.  it is june.  ea.  our wonderful support services.

[Library12]

Yahtzee has been frozen at 31% loading for 2 days.  I cannot complete the challenge.