solitaire blitz not working [ Edited ]

[bmwsrs4]

Solitaire blitz doesn't work. Tried for 2 days now.

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]

[EA_Arrenai · Accepted solution]

Hey there, everyone. This post is being marked as a solution for visibility only. It is not yet resolved, but we do need some information from you.

If you are having trouble loading the game, please give it 50-60 seconds to fully open. If it is still failing to load, can you share some details with us?

To start, could you share your Pogo Compatibility Tool information? It helps with things like version numbers (for example: Microsoft Edge has two very different browser versions out right now), and some of your cookies settings. Additionally, if you can share how much system RAM you have, that would help a lot, as well.

To help out, here's some information on how to find your RAM on Windows:

1. From the Start menu, type ram
2. The option View RAM Info should appear and select that one
3. Check the value next to Installed RAM under Device Specifications

The last question is what happens when you try to load the game. Does it get stuck at a percentage loading? Does it load but run too slow to play?

I look forward to hearing from you.

Arrenai 

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[kajungal]

I have been having this problem for 2 days now.

[BurghBaby]

@bmwsrs4 

@kajungal 

Although it was a little slow to load, about 1 minute before it showed the load bar. About 15 seconds to load and then game play for me was a little slow, but doable. 

If you would like, you can run the Pogo Compatible Tool. And copy and paste the results here.

how much system RAM you have on your PC/Mac?

You can also try some troubleshooting...

HTML5 / HD troubleshooting

Have you cleared history, cashed, memory, etc? Try using a different browser?

Good Luck,

~BB

[kajungal]

Tried all your suggestions.  Still does not work

[bone61012BGW]

solitaire blitz is constantly freezes     can not load game

[BurghBaby]

@bone61012BGW

If you would like, you can run the Pogo Compatible Tool. And copy and paste the results here.

You can also try some troubleshooting...

HTML5 / HD troubleshooting

what operating system are you running?
What browser are you using?
How much RAM do you have?
Are you having issues with HTML5/HD games? Or Flash/Java games?
Pogo classic or New Early Access site?
Cleaned out your browsers memory?

Click on the link below if you don't know how to clear your browser's memory.

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/78964...>

Click the link below for new pogo experience recommended specs.

https://answers.ea.com/t5/New-Pogo-Experience/Pogo-Recommended-Specifications-and-Devices/m-p/864341...

Good Luck,

~BB

[BurghBaby]

@kajungal

What browsers have you tried using?

[judyjanessa11]

can you please fix Solitaire Blitz it wont load..

[BurghBaby]

@judyjanessa11 

Please read below to learn which specifications we recommend to have the optimum Pogo playing experience. 

Recommended Browsers

For Windows and Mac desktops and laptops:

Chrome (Version 79 or newer)

Firefox (Version 72.0 or newer)

Edge (Version 44 or newer)

Safari (Version 13 or newer on Mac)

Browsers not supported

Please note Internet Explorer 11 is not supported.

For Mobile and Tablet

iOS devices – Safari and Chrome Browser

Android Devices – Chrome Browser

Recommended Operating Systems

For Windows desktop and laptop:

Windows 8, 10

For Macintosh desktop and laptop:

MacOS Mojave

Please note Microsoft will stop support for Windows 7 on January 14, 2020.

For Mobile/Tablets

iOS – iOS 13.1.2

Android – Android 9 Pie

Recommended Devices

The latest version of iOS (13.1.2 or newer) and Android tablets (10 or newer) with at least 2GB RAM

Devices not currently supported

Amazon Fire Tablet

Please note these are subject to change per browser and OS update.

Source: https://blog.pogo.com/pogo-

recommended-specifications-and-devices/

You can also run the Pogo Compatibility Tool

How much RAM do you have? 

[warmthcowardice]

@EA_Arrenai I have a problem with this game loading on my windows 10 and I play it on Microsoft Edge. It will play but it will lag or freeze.