showing that I am Club Pogo member but still asking me to join

[navydad1021aR]

What the heck is going on!  It shows I am  a member of club pogo but it says I need to join the club and is showing all the ads.  This is messed up! Please fix I have been a member of club pogo for many years.  When I try to join it says server error.  I should not have to rejoin something I all ready have paid for.  Please fix.

Larry Osburn

[EA_Arrenai · Accepted solution]

Hey there, @navydad1021aR.

In this case, I would reach out to EA Help to see if one of our game advisors can verify your active membership and help you get back into the Club side of things.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Manage memberships
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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[EA_Arrenai · Accepted solution]

Hey there, @navydad1021aR.

In this case, I would reach out to EA Help to see if one of our game advisors can verify your active membership and help you get back into the Club side of things.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Manage memberships
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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[mynannygirlLp]

I have lost my pogo gems and everything wants me to sign in as new member ive pay pogo every mo. On time for years p;ease fix it

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]

[EA_Arrenai]

Hey there, @mynannygirlLp.

When you try to sign in, and you click on the avatar in the upper right corner, does it show the correct screen name? It's possible you're logging into the wrong account.

One thing you can try is to sign in using the correct Pogo screen name using the specific option to, and then when prompted, use a new email address for the account.

To sign in with your screenname:

1. On the Pogo.com login page, select Having trouble signing in?
2. On the next page, select I used to sign in with my Pogo screen name
3. Sign in with your Pogo screen name and password

From there, you may be prompted for an email address. Please add a new unique email address not used on any other Pogo or EA account at that time.

If you're still having difficulty, please try contacting EA Help and an EA Help game advisor can assist from there to find the account and get you access once more.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Can't log in
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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[EA_Arrenai]

Hey there, @mynannygirlLp. I'm just checking in. How did the troubleshooting steps work for you?

Arrenai 

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[angelface14301To]

I think they show me as angelface14301 and in my pogo membership program I am angelface14300. what is going on, this place has gone from bad to worse.

[EA_Arrenai]

Hey there, @angelface14301To.

It's possible in your case that you may have more than one account, or that there's some slight confusion between the Pogo screenname and your EA display name.

You can change your EA display name at any time by signing into https://profile.ea.com and clicking Edit next to the name. So long as it is not in use as another EA display name, it is available.

Arrenai 

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[angelface14300]

@EA_Arrenai I certainly do not understand all of this, sorry should have left well enough alone, paid for my membership in June of 2020, still not able to connect. UGH

[EA_Arrenai]

Hey there, @angelface14300.

It looks like you're posting here under two different accounts, so it's possible you're trying to access Pogo from the one that's not a member. Can you try both accounts to see which one has the Club access on it?

If you're still having trouble, please reach out to EA Help and our game advisors can help search down that Club account for you.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Can't log in
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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[EA_Arrenai]

Hey there, @angelface14300. I'm just checking in. Were you able to reach out to EA Help, or get back in to your Club Pogo account?

Arrenai 

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