Re: pogo gems

by armywife7493
Reply

Original Post

pogo gems

★★ Novice

i bought some games last night...i agreed of course to the cost but it took double the gems as i am missing 1000 gems....i tried getting thru to the online chat but that doesn't  work..can someone please help 

Message 1 of 9 (432 Views)

pogo gems

★★ Novice

OK I don't know who to contact about This problem but yesterday I had 2540  I bought some individual challenges along with all 5 of the garden challenge bundles after all of that totaled about and 900 gems I should have had about 1500 gems left I only had 500 so I am missing a 1000 gems there and to day I just bought 2 of the $40 bundles which should have equalled 1200 gems I only got a 1000 of the other games are double charging so altogether I am out 1500 tokens I need some help please

Message 2 of 9 (419 Views)

Re: pogo gems

Community Manager (retired)

Hey there, @armywife7493.

 

I'm sorry to hear you're missing Gems. When you check your Pogo Gems Transaction Record under My Account, it should show where all Gems were earned and spent. Do you see the transactions there?

 

Arrenai Cat


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Message 3 of 9 (388 Views)

Re: pogo gems

★★ Novice

yes i saw where i bought them but they did not all register 

Message 4 of 9 (377 Views)

Re: pogo gems

Community Manager (retired)

Hey there, @armywife7493.

 

If something is off between your bank statements and the Gem transaction record, please reach out to EA Help and they can take a look at the transaction history on EA's side.

 

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Missing content > Had content and lost it
  • Click Select contact option

If you would prefer to reach out on social media instead:

Arrenai Cat


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Message 5 of 9 (348 Views)

Re: pogo gems

Community Manager (retired)

Hey there, @armywife7493. I'm just checking in. Have you had a chance to reach out to EA Help?

 

Arrenai Cat


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Message 6 of 9 (318 Views)

Re: pogo gems

★★ Novice
@EA_Arrenai i have sent a couple messages but so far no response
Message 7 of 9 (293 Views)

Re: pogo gems

[ Edited ]
Community Manager (retired)

Hey there, @armywife7493.

 

I'm not seeing any EA Help active cases for your account at the moment. Did you try reaching out on EA Help's site or social media?

 

Arrenai Cat


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Message 8 of 9 (242 Views)

Re: pogo gems

★★ Novice
@EA_Arrenai i put it in the ea help site.. i will redo it
Message 9 of 9 (227 Views)

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