Re: Unable to load or play ANY POGO games

by EA_Arrenai
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Original Post

Accepted Solution

Unable to load or play ANY POGO games

★★ Novice

I have not been able to load or play any games since Saturday, May 10th. Every I go to POGO, I have to sign in.  I am very frustrated and may cancel my subscription.

Message 1 of 46 (3,197 Views)

Accepted Solution

Re: Unable to load or play ANY POGO games

Community Manager (retired)

Hey there, @flashofgreeneyes. I'll be happy to help get you back into the games.

 

To start, please try our HTML5 troubleshooting and let me know how it goes. If you have trouble with any of the steps, let me know which one and I'll be happy to walk you through it.

 

Arrenai Cat


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Re: Unable to load or play ANY POGO games

★★★ Newbie
@western882 where did the over 2 million gems I had go to
Message 2 of 46 (3,123 Views)

Re: Unable to load or play ANY POGO games

[ Edited ]
★★★ Newbie

My 145,million  plus tokens still show but where can I use them ? Friend said they are now worthless. 15 years of building ,playing  hope she was wrong

 

[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]

Message 3 of 46 (3,113 Views)

Re: Unable to load or play ANY POGO games

★★★ Pro

@dewworms55 You had 2 million gems? Or do you mean tokens?

Message 4 of 46 (3,096 Views)

Re: Unable to load or play ANY POGO games

★★★ Pro

@phil1ohio 

Tokens have been worthless for a while. There isn’t anything to use them on. Now you can earn Pogis which actually give you the chance to get useful things like power ups for games. 

Message 5 of 46 (3,095 Views)

Re: Unable to load or play ANY POGO games

★★★ Newbie

A few of the Pogo games which are running for badges, cannot download.  Mahjong Sanctuary is an example.  Other Mahjong games loaded, not Sanctuary. A few other games do not download, either.  For 4 months I have been trying them, to no avail.  Also, concur regarding missing gems, points so on.  Paying for something monthly, you expect it to work at least 90% of the time.

 

Deborah~

 

i

Message 6 of 46 (3,052 Views)

Re: Unable to load or play ANY POGO games

Community Manager (retired)

Hey there, @flashofgreeneyes. I'll be happy to help get you back into the games.

 

To start, please try our HTML5 troubleshooting and let me know how it goes. If you have trouble with any of the steps, let me know which one and I'll be happy to walk you through it.

 

Arrenai Cat


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Re: Unable to load or play ANY POGO games

★★★ Newbie

i have same problem thinking about leaving this site 

Message 8 of 46 (3,006 Views)

Re: Unable to load or play ANY POGO games

Community Manager (retired)

Hey there, @ayeaye11lc. I'd love to help out and get you back into the games.

 

Have you had a chance to try the troubleshooting that I linked in the post above yours?

 

Arrenai Cat


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Re: Unable to load or play ANY POGO games

Community Manager (retired)

Hey there, @flashofgreeneyes and @ayeaye11lc. I'm just checking in. How did the troubleshooting for for you?

 

If you're still having difficulty after running the troubleshooting, please try gathering a DxDiag and attach it to a reply to this thread, and we'll be happy to take a look.

 

Arrenai Cat


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