Unable to Update Payment Info or Change Payment in POGO

[EA_Arrenai]

Hey there, @carolperona42. I'm so sorry to hear you're having a rough time with signing in.

When you say it doesn't take your email, does it give a specific error? 

One thing you can try is to reach out to EA Help and our game advisors have the ability to look into the details of your account to figure out what may be going on.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Can't log in
• Click Select contact option

If you would prefer to reach out on social media instead:

• You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
• You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 

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[end126Et6AVP]

@cpck1110sI Ihad a brain tunor ans did not grt on my competer so I did not bo about EA. Could you please get me on pogo. I am noy sure when my bill is due, Thank you so much an I hope you can help me.

[EA_Arrenai]

Hey there, @end126Et6AVP.

I'll be happy to help. Do you get an error when you try to get on Pogo? What happens when you try to get on Pogo?

Arrenai 

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[EA_Arrenai]

Hey there, @end126Et6AVP. I'm just checking in. Are you still having trouble accessing Pogo?

Arrenai 

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[jobj]

@cpck1110sI TRYING TO UPDATE BILLING INFORMATION AND IT WON'T GO THRU

[bcb070337]

I need to change my credit card number

[PhotoBobPFB]

1. I need to  change my payment to a new credit card

[EA_Leeloo]

Hey there @PhotoBobPFB @bcb070337 @jobj,

Just checking in - have you been able to change your payment methods/info?  

- Leeloo 

[classylois281]

why am i getting charged 7.49 against my credit card. it has happened several times and do not know why.  If it continues I am canceling my account.  

[EA_Leeloo]

Hey @classylois281,

Unfortunately, I am unable to check your account for these payments. Thus, I would recommend you reach out to EA Help so that someone can take a look.

This is how you contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select Pogo from the game list
• Select PC or Mac
• Select Manage my account > Can't log in
• Click Select contact option

 Please note that you will need to choose either live chat or a callback so you can talk directly to an agent about this issue.

- Leeloo