April 2020 - last edited June 2020
This walk-through is to help with any of Pogo's wide array of HTML5 / HD games, particularly with the following issues:
As with every piece of software, there are some minimum recommendations in order to run Pogo games. HTML5 games on Pogo, being a newer technology, has requirements that differ from the older Java and Flash programming. If you are having difficulty loading games or experience slow-down, please check your system's stats to Pogo's recommendations.
When checking your system, make sure to check your Operating System, Browser version, and RAM as they can all affect how a game loads or plays.
If you are not sure how to check your system RAM, please try the following:
Windows 10
MacOS / MacOS X
If you are having issues with HTML5 games freezing or not loading, close your browser and open it up again and only go to pogo.com.
Do not use any other tabs and then try loading the game that way. HTML 5 can take a larger amount of memory to run so please try to load only Pogo and make sure all other programs are closed. Restarting your computer may help with this.
If old data is hanging around and causing issues, clearing your browser cache can help pull the new data for the game again. Note: it can take a bit longer to pull the data after clearing your cache, but once it does, it should be swift.
To make sure that it is not a browser issue by itself, using another browser can help pinpoint any trouble issues. Please give another one a try to see if things run better for you.
As a reminder, the supported browsers are:
We've seen some cases where players are experiencing odd graphical issues and it may be due to having hardware acceleration turned on or off. The behavior of this is entirely dependent on what type of computer you have, as some work better with hardware-based acceleration and some work better without.
Toggling your browser's hardware acceleration has different steps depending on the browser.
For Chrome
For Edge Legacy
https://support.microsoft.com/en-us/kb/2528233
For Edge (Chromium)
For Firefox
Reset, update, or link your account information.
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