Re: Snowbird Solitaire - can't click on cards

by EA_Arrenai
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Snowbird Solitaire - can't click on cards

★★ Novice

I'm on level 205.  When I click on any card I always get an x even if it is an open card.

 

Example:

 

I draw a 3.  There is a 2 with 3 pineapples on it.  When I click it, it just shows me a red x rather than take away a pineapple.

 

Same with any other open card I try to click on.

 

Help, please.

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Accepted Solution

Re: snowbird solitaire level 205 issue

Community Manager (retired)

Hey there, @kenmani. Thanks for the screenshot!

 

It looks like just the 6 and 8 in the middle are active as the rest are shaded. This often means that once you get rid of those, additional cards will become playable. I think it may be a little more confusing in this circumstance as the cards aren't overlapping each other, so you can only base it off of the shading of the cards.

 

Arrenai Cat


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Re: Snowbird Solitaire - can't click on cards

Community Manager (retired)

Hey there, @philolbbY.

 

I'd love to look into this to see what may be going on. 

 

To get started, would you be able to get us a screenshot of your game screen when this occurs?

 

Here's the information on how to take a screenshot regardless of your PC's operating system:

 

Screenshots can help us see what you're seeing. I look forward to hearing from you.

 

Arrenai Cat


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Re: Snowbird Solitaire - can't click on cards

Community Manager (retired)

Hey there, @philolbbY. I'm just checking in. Are you still having difficulty getting cards to respond in Snowbird Solitaire?

 

Arrenai Cat


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Re: Snowbird Solitaire - can't click on cards

★★ Novice

snowbird2.JPGSo this is the opening of the game on level 205.  If I click on either the 4 or the 6, a red x pops up and nothing happens.  If I draw another card from the pile, the same thing happens.For instance, if I draw a 6 and then hit the 7 with the pineapples, I also get the red x instead of a pineapple chunk being removed.

 

Thanks for your help.

Message 4 of 30 (1,487 Views)

snowbird solitaire level 205 issue

★★ Novice

Level 205 at start up allows you to play 1 card and at times 0 cards. All previous levels played with no issue.Any suggestions?

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Re: snowbird solitaire level 205 issue

★★★ Newbie

I'm having the same issue!!!!!

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Re: Snowbird Solitaire - can't click on cards

Community Manager (retired)

Hey there, @philolbbY. Thanks a lot for the screenshot. It helps a ton.

 

While the 4 and 6 are face up cards, they are blocked by the 9, 8, and A on that line. They are a darker teal than the 9 and 2, which are actively usable.

 

Once you get rid of the 9, then you can get rid of the 8 and A, then you can access the 4 and 6.

 

I hope that helps!

 

Arrenai Cat


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Re: snowbird solitaire level 205 issue

Community Manager (retired)

Hey there, @kenmani and @MEYDelray.

 

I'll be happy to look into this for you both. To help us see what you mean in regards to this level, can you provide a screenshot of the start of the level?

 

Here's the information on how to take a screenshot regardless of your PC's operating system:

 

Screenshots can help us see what you're seeing. I look forward to hearing from you.

 

Arrenai Cat


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Was your issue resolved by a great post?  Accept as Solution

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Re: snowbird solitaire level 205 issue

★★ Novice

Here is the screenshot.

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Re: snowbird solitaire level 205 issue

★★ Novice

here is the screenshot

Message 10 of 30 (1,473 Views)

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