Re: Pogo

by EA_Leeloo
Reply

Original Post

Pogo

★★★ Newbie

RE:   POGO QUINNS AQUARIUM

 

Purchased 600 for $39.99.  which is shown at the top of the game page, however, at the bottom of the page it shows 0.

Please correct or refund.  

I've been a Pogo member for 20 yrs and never had any problems until now.

Please correct or refund.

Marilyn Wilkerson

Mizsunstar

[edit: email address removed]

Message 1 of 7 (439 Views)

Re: Pogo

★★★ Pro

@Mizsunstar 

I’m not sure if I totally understand. Did you buy gems? Are you trying to get power ups for Quinn’s?

Message 2 of 7 (403 Views)

Re: Pogo

★★★ Newbie
@Moogan1201
Yes. Charged but did not receive
Message 3 of 7 (396 Views)

Re: Pogo

★★★ Pro

@Mizsunstar 

So the amount for power-ups was deducted from your gem total?
You will probably need to contact EA and open a case. 


https://help.ea.com/en/contact-us/new/?product=pogo

Message 4 of 7 (394 Views)

Re: Pogo

★★★ Newbie

I thought that was what I was doing by contacting you.

Message 5 of 7 (370 Views)

Re: Pogo

★★★ Pro

This is Answer HQ, mostly players helping players. Some Pogo staff come here but they won’t be able to help you with account issues. 

Message 6 of 7 (364 Views)

Re: Pogo

Community Manager (retired)

Hey @Mizsunstar,

 

As @Moogan1201 mentioned, you will have to reach out to EA Help and talk to one of the Game Advisors so that they can look into your account and help you with this issue.

 

This is how you contact EA Help:

 

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Manage my account > Can't log in
  • Click Select contact option

Hopefully, this can be resolved for you soon. 

 

- Leeloo

 

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Message 7 of 7 (306 Views)

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