Playing in Canasta.. chat doesnt work!!

[Player_9vmrfn8d]

Im trying to figure out why my chat doesn't work in Canasta.All my other game chats work, not that one. I have never abused anyone, or said bad things to or about anyone. I have had some people say HORRIBLE things to me, and called me really bad names, etc. Had some say I have a program , to win etc. If someone could check my chats out in canasta, they will find this to be true,.Wish someone could give me an answer, or solve this problem for me. Would like help, and an answer., PLEASE.

[EA_Arrenai · Accepted solution]

Hey there, @Player_9vmrfn8d. Thanks for the information, it's super helpful!

It appears you're running the Legacy version of Microsoft Edge, which is no longer supported, so it may be causing some issues here.

You can get the updated version of Edge at https://www.microsoft.com/en-us/edge. Once it's installed, you should show version 85.0.564.51 (latest as of this post).

Arrenai 

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[EA_Arrenai]

Hey there, @Player_9vmrfn8d.

That's definitely no good there. Do you get an error message when you try to access chat in Canasta?

Arrenai 

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[Player_9vmrfn8d]

Im acrually referring to the chat in the room  Im in with my opponent, in the game. Just the 2 of us, in the room. I used to write.. Hi gl , gm gl, whatever. I write something, when I push send, what I wrote just disappears, and its gone. Don't know why I cant talk to my opponent. I realize that some have no chat , and don't wish to chat, and Im fine with that. But now, I cant talk to anyone, in my room. And.. I pushed the chat button,in the right corner of my screen, and the chat came up...I wrote in there, pushed send button, and my chat showed up to the right of everyone elses.Theirs was all on the left..mine was on the right side. Cant understand that.

[EA_Arrenai]

Hey there, @Player_9vmrfn8d.

Thanks for the additional information. I'll be happy to send this up to the Pogo team. Before I do that, there is a quick bit of information we'll need. Can you share your Pogo Compatibility Tool information? This will help them determine if there's anything specific that might be blocking chat.

Arrenai 

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[Player_9vmrfn8d]

Hope this is the info that you want...

Compatibility Scan
2 problems found on your computer.

Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash Not installed / disabled More Info
Resolution No problem found!

[EA_Arrenai]

Hey there, @Player_9vmrfn8d.

Would you be able to share the System Information beneath that? It includes your Operating System, Browser version and all that information. It would help so much! Thanks.

Arrenai 

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[Player_9vmrfn8d]

Here is the rest of the info..hope this helps.

System Information
Look through our FAQs to find answer to common problems.
Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True
Webgl2 supported False
Java Versions installed False
Operating System Windows 10
Flash version 0.0.0
Resolution 1920 x 1080
Browser Edge 18.18363
Cookies Enabled True
Do Not Track False

[EA_Arrenai · Accepted solution]

Hey there, @Player_9vmrfn8d. Thanks for the information, it's super helpful!

It appears you're running the Legacy version of Microsoft Edge, which is no longer supported, so it may be causing some issues here.

You can get the updated version of Edge at https://www.microsoft.com/en-us/edge. Once it's installed, you should show version 85.0.564.51 (latest as of this post).

Arrenai 

---

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[EA_Arrenai]

Hey there, @Player_9vmrfn8d. I'm just checking in. Did you have an opportunity to try updating Edge yet? If so, how did it go?

Arrenai 

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[Player_9vmrfn8d]

@EA_Arrenai I updated Edge. Thank You...so much. I have chat in chat room, and individual rooms. I LOVE it. really appreciate your help.