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No1Attitude6HP's avatar
No1Attitude6HP
Seasoned Newcomer
3 years ago

Mahjong Sanctuary

Mahjong Sanctuary level 1038 is impossible to beat. Developers need to fix the board. The frozen tiles cannot be removed as the tiles do not clear. I have sent a ticket into support and they said they cannot help, I have to post here for the developers to correct the issue. Level 1037 can only be completed by using a lot of jokers and shuffles which depletes the feathers.

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  • suessd2vC's avatar
    suessd2vC
    3 years ago
    @No1Attitude6HP I agree. You can't even beat it with powerups. I wasted over 2000 feathers because I was desperate to finally beat it and ended up with a frozen tile I couldn't remove. I loved playing this game before but now can't get to any new levels.
  • Player_7entt8ga's avatar
    Player_7entt8ga
    3 years ago

    I also have the same problem, cannot beat this level even with with feathers.  Please help, I love this game.  But so far only beating the daily.  So disappointed.  Developers need to fix this level

    Thank you     Trial911

  • kenziegurl712's avatar
    kenziegurl712
    3 years ago

    I am having this issue with level 975 and it is impossible to pass. It seems like there is a bug in the code that makes random levels impossible to pass.

    This also started about a month ago and I have submitted multiple tickets with all being labeled as "Fixed" but it is not.

    for my impossible level, it is a rain level and toward the end, it just dumps about 10 tiles. Sometimes I have all matches, but the game does not recognize it or there are 2-4 unmatchable tiles. I have included screenshots for 2 of the multiple games I have played. 

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Mahjong Sanctuary level 1038 is impossible to beat. Developers need to fix the board. The frozen tiles cannot be removed as the tiles do not clear. I have sent a ticket into support and they said they cannot help, I have to post here for the developers to correct the issue. Level 1037 can only be completed by using a lot of jokers and shuffles which depletes the feathers.

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Mahjong Sanctuary level 1038 is impossible to beat. Developers need to fix the board. The frozen tiles cannot be removed as the tiles do not clear. I have sent a ticket into support and they said they cannot help, I have to post here for the developers to correct the issue. Level 1037 can only be completed by using a lot of jokers and shuffles which depletes the feathers.

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Mahjong Sanctuary","moderationData":{"__ref":"ModerationData:moderation_data:10401911"},"body":"@No1Attitude6HP I agree. You can't even beat it with powerups. I wasted over 2000 feathers because I was desperate to finally beat it and ended up with a frozen tile I couldn't remove. I loved playing this game before but now can't get to any new levels.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-10-19T09:28:53.791-07:00","lastPublishTime":"2022-10-19T09:28:53.791-07:00","metrics":{"__typename":"MessageMetrics","views":1314},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:pogo-en/category:ea-forums-en/community:tghpe58374board:pogo-technical-issues-en/message:10401910/message:10401911","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1409626":{"__typename":"User","id":"user:1409626","uid":1409626,"login":"Player_7entt8ga","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-21T18:57:43.236-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1409626"},"ModerationData:moderation_data:10401912":{"__typename":"ModerationData","id":"moderation_data:10401912","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10401912":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1409626"},"id":"message:10401912","revisionNum":1,"uid":10401912,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:pogo-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:10401911"},"conversation":{"__ref":"Conversation:conversation:10401910"},"subject":"Re: Mahjong Sanctuary","moderationData":{"__ref":"ModerationData:moderation_data:10401912"},"body":"

I also have the same problem, cannot beat this level even with with feathers.  Please help, I love this game.  But so far only beating the daily.  So disappointed.  Developers need to fix this level

Thank you     Trial911

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I am having this issue with level 975 and it is impossible to pass. It seems like there is a bug in the code that makes random levels impossible to pass.

This also started about a month ago and I have submitted multiple tickets with all being labeled as \"Fixed\" but it is not.

for my impossible level, it is a rain level and toward the end, it just dumps about 10 tiles. Sometimes I have all matches, but the game does not recognize it or there are 2-4 unmatchable tiles. I have included screenshots for 2 of the multiple games I have played. 

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