Review of Mahjong Garden HD loading failures

[Moogan1201]

@pippa605Uk 

Run the compatibility scan and post the results. This will give those who can help your system info. 

[pippa605Uk]

@pippa605Uk Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
Click here to rescan your computer
System Information
Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 8.1
Flash version 32.0.0
Resolution 1600 x 900
Browser Chrome 79.0.3945.130
Cookies Enabled True
Do Not Track

[pippa605Uk]

@cafedelon Mentioned previously that i have tried Edge...same problem. The game has a bug!

[pippa605Uk]

@Moogan1201 Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
Click here to rescan your computer
System Information
Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 8.1
Flash version 32.0.0
Resolution 1600 x 900
Browser Chrome 79.0.3945.130
Cookies Enabled True
Do Not Track

[Moogan1201]

@pippa605Uk 

I notice you're using Windows 8.1

I'm not sure if that's the issue or not. You may need to upgrade to Windows 10.

According to the info in the SYSTEM REQUIREMENTS page it says...

Pogo requirements for Windows

Here is a listing of Operating Systems and Browsers that are compatible to play Pogo games. If you’re using an Operating System or Browser not found in this list, you may need to switch to one of these.

Windows 10

• Firefox
• Edge - Does not support Java games
• Chrome - Does not support Java games

https://help.ea.com/en-us/help/pogo/pogo/system-requirements-to-play-pogo-games

[pippa605Uk]

@Moogan1201 Thanks for that, I did think of that and I can indeed upload windows 10, but i believe they are also having the same problem...so..I will wait a bit maybe........dont understand why every other game plays ok except mahjong garden ....cant be simply because i dont have windows 10.

[Moogan1201]

@pippa605Uk 

I dunno, for a while my game was stuck on "Restoring Game Progress" but it finally loaded after a few weeks. I think part of the problem is that it's not affecting everyone and many people here and in the forums don't supply the results of the compatibility scan so it's difficult to see what the common issues are. 

I use Windows 10 and Chrome and don't have any issues. 

[cafedelon]

@pippa605Uk , Thank you for letting me know which browsers you use. You are the first person I've heard say that the game stopped loading at 85% using Microsoft Edge. That's disappointing to here. Looks like all the browsers are vulnerable to this 85% loading failure. I will update my review of the failure reports to include that information.

[cafedelon]

@pippa605Uk, @Moogan1201 , My review of the loading failures at Mahjong Garden HD found that 2 people of 29 people reported this 85% failure using Windows 10.  And 2 of 29 reported this problem for Windows 8. 

See my "Review of Mahjong Garden HD loading failures" report under Comment #48 on page 5 of this thread.  I updated it on 1/29/20 to include information from both of you to include the browsers she used (Firefox, Chrome, Edge, and the operating system (Windows 8.1). 

Also, I know that Edge failed to load the game for you pippa605, but others are having success with it. However, there is only some evidence that Edge works better than other browsers for this type of failure. So there is probably some other cause unrelated to browser used that is causing this failure for you.

[EA_Arrenai]

Hey there, @pippa605Uk. Thanks a lot for your information!

It appears there was one section that got cut off on your results, and that is at the bottom, whether Do Not Track is True or False.

If it's marked True, could you try updating your Do Not Track to see if it helps loading for you?

As for the rest of the information, thanks so much. I'll send it over to the team.

Arrenai 

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