Mahjong Garden won't load. All other games are fine.

[tasham0maA]

Trying to finish a badge in MG. All I get is a blue screen for the past 2 days. The only button that works is the return to Pogo button.

[EA_Illium · Accepted solution]

Hi  @tasham0maA 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
• Check your device meets the Requirements (<-- click here) to play POGO games  

Thanks!   

[EA_Illium · Accepted solution]

Hi  @tasham0maA 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
• Check your device meets the Requirements (<-- click here) to play POGO games  

Thanks!   

[elizabetdiener]

@tasham0maA I did all of those things, and can only get a very few games

[msx17chl]

ME TOO I CAN PLAY GAMES ON POGO BUT ALL SCREENS KEEP COMING UP BLUE. PLEASE, HELP ME!!!

[laptopiady]

I HAVE TRIED ALL THE STEPS YOU LIST TO SEE IF THAT WOULD HELP WITH MG NOT LOADING. I NEED

TO FINISH THE BADGES I WAS WORKING ON. THIS PROBLEM HAS BEEN GOING ON FOR OVER 2 WEEKS.

[EA_Illium]

Hi Everyone,  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

• Forum Rules & Guidelines

Thanks!