Log In Not Working

by swedestitch
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Original Post

Log In Not Working

★★★★ Novice

Everytime I try to log in I get the normal log in screen, fill it out and hit enter.  Instead of going to the home page of Pogo, I get a screen saying the page could not be found, then I get another screen that looks like the page you get when you sign out.   I hit sign in and it takes me back to the normal log in screen and asks for my password again.  Then I finally get to the Pogo home page.

 

I'm playing on Chrome.  This has been happening for about a week.

 

Everything else works fine.  

Message 1 of 10 (654 Views)

Re: Log In Not Working

Community Manager (retired)

Hey there, @swedestitch.

 

Let's see if a little troubleshooting can get you back into the game. Please clear your browser cache and let us know how it goes for you.

 

You can also try another browser to see if it improves the login experience.

 

Arrenai Cat


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Re: Log In Not Working

★★★★ Novice
@EA_Arrenai Cleared my caches and now I go to a different screen where I have to hit try again. I retype my password, then I can get in.
Message 3 of 10 (575 Views)

Re: Log In Not Working

@swedestitch Have you tried a different browser?
Good Luck,~BB~


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Message 4 of 10 (565 Views)

Re: Log In Not Working

★★★★ Novice
@BurghBaby Chrome is the only browser I have left to play on Pogo. Thanks for the idea. Will muddle through.
Message 5 of 10 (537 Views)

Re: Log In Not Working

Community Manager (retired)

Hey there, @swedestitch.

 

When you access Pogo.com, are you using a bookmark or are you typing in 'pogo.com' into the address bar?

 

Arrenai Cat


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Message 6 of 10 (514 Views)

Re: Log In Not Working

Community Manager (retired)

Hey there, @swedestitch. I'm just checking in. Are you still having some oddities when logging into the website?

 

Arrenai Cat


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Message 7 of 10 (485 Views)

Re: Log In Not Working

★★★★ Novice

Still having problems, log in from Goggle page, when I fill in the sign in info and hit enter I get a screen saying Pogo has encountered an error - then I have to enter my password again.  Then it goes to the Pogo main screen.  Sorry I didn't get back to you sooner.  Been hectic as I'm the "teacher" for our grandson as his parents have to work.  Crazy year so far!

Message 8 of 10 (438 Views)

Re: Log In Not Working

Community Manager (retired)

Hey there, @swedestitch. Thanks for the update.

 

It sounds like it may be a cookies issue, where it's having a difficult time telling the browser you're logged in. As a test in your browser, do you mind enabling third-party cookies and disabling Do Not Track to see if it improves the login process for you?

 

Arrenai Cat


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Message 9 of 10 (393 Views)

Re: Log In Not Working

Community Manager (retired)

Hey there, @swedestitch. I'm just checking in. Were you able to test using third-party cookies yet?

 

Arrenai Cat


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