May 2020 - last edited May 2020 by EA_Arrenai
I have been playing this game since it started. It's a great Jigsaw Game. However, I now have no pieces!! I have tried everything I can, but I still have no pieces. The drawer goes in and out and all the bits on the left of the screen like the hint and magnet seem fine, but with no pieces to work with..........hmmmm. Not fun!
[CM edit - Updated title after breaking off the post into its own thread.]
Solved! Go to Solution.
May 2020
Hey there, @BetsyN53. Thanks so much for that. It's super helpful!
Your macOS version appears to be a few versions below the minimum recommendations for Pogo. If your Mac can accept further updates to your OS, macOS updates are free and available to download. Pogo recommends a minimum of macOS Mojave (10.14.6) or later.
Beyond that, one thing you can try is another browser to see if it helps getting the pieces to load. For example, testing Chrome to see if the pieces load for you.
If you can give those two things a try, please let me know how it goes for you.
Arrenai
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May 2020
Hey there, @BetsyN53.
Just to make sure we can more easily track this issue, I broke it off into its own thread to be worked out.
I'd like to start with a few questions.
I look forward to hearing from you.
Arrenai
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May 2020
On the Pogo Compatibility Scan there were 2 problems, JAVA -- NOT INSTALLED/DISABLED, RESOLUTION -- NOT SUPPORTED.
WEBGI1 SUPPORTED --- TRUE
WEBGl1 SUPPORTED -- FALSE
JAVA VERSIONS INSTALLED -- FALSE
OPERATING SYSTEM -- MAC OS 10.9
FLASH VERSION -- 32.0.0
RESOLUTION -- 1280X800
BROWSER -- FIREFOX -- 76.0
COOKIES ENABLED -- TRUE
DO NOT TRACK -- FALSE
So, that's the list. Hope you can help!
May 2020
Hey there, @BetsyN53. Thanks so much for that. It's super helpful!
Your macOS version appears to be a few versions below the minimum recommendations for Pogo. If your Mac can accept further updates to your OS, macOS updates are free and available to download. Pogo recommends a minimum of macOS Mojave (10.14.6) or later.
Beyond that, one thing you can try is another browser to see if it helps getting the pieces to load. For example, testing Chrome to see if the pieces load for you.
If you can give those two things a try, please let me know how it goes for you.
Arrenai
Did you receive an awesome, helpful response? +XP!
Was your issue resolved by a great post? Accept as Solution
ASK. ANSWER. LEVEL UP.
May 2020
Hey there, @BetsyN53. I'm just checking in. Were you able to look into the macOS update?
Arrenai
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May 2020
May 2020
Oh no, @BetsyN53. I'm sorry to hear that.
Yes, hardware can limit how high you can upgrade the OS. In the meantime, do you have a separate device you can play on, such as a phone or tablet?
Arrenai
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May 2020
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