Cookie connect is not working properly

[Dixieladybug16]

When you touch cookie to move it, nothing happens, it does not move.  Playing on IPad.

[EA_Arrenai · Accepted solution]

Hey there, @Dixieladybug16.

I'm sorry to hear that you're having difficulty with Cookie Connect. The cookies themselves don't move, but you should be able to drag a line from one cookie to another, like the screenshot below with the chocolate chip cookies.

Is it not letting you connect the cookies? If so, what happens when you try to tap and drag along the cookies?

I look forward to hearing from you and we'll do what we can to get the game running for you again.

Arrenai 

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[EA_Arrenai · Accepted solution]

Hey there, @Dixieladybug16.

I'm sorry to hear that you're having difficulty with Cookie Connect. The cookies themselves don't move, but you should be able to drag a line from one cookie to another, like the screenshot below with the chocolate chip cookies.

Is it not letting you connect the cookies? If so, what happens when you try to tap and drag along the cookies?

I look forward to hearing from you and we'll do what we can to get the game running for you again.

Arrenai 

---

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Was your issue resolved by a great post?  Accept as Solution

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[EA_Arrenai]

Hey there, @Dixieladybug16. I'm just checking in. Are you still having difficulty with Cookie Connect?

Arrenai 

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[hippiechicklove]

Hahahahaha, thank you so much, I've been trying to get these cookies to move for a couple of years now. Yes, years. Every now and then, I go to the game to try and see if the game has been fixed and could never play.  Thank you for the screen shot, that explains it all!!!!!!!!

[EA_Arrenai]

That's great to hear, @hippiechicklove. Happy gaming!

Arrenai 

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[serenity63379]

Same problem for  months, can't play because cookies won't connect.  Not sure what to do

[EA_Arrenai]

Hey there, @serenity63379.

What happens when you click and drag your mouse along, connecting 3 or more cookies, as shown in the screenshot in the Accepted Solution? Do you get the line connecting them?

Arrenai 

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[anon163929]

@Dixieladybug16 I cant get by the direction screen why

[Moogan1201]

@anon163929 

If I remember correctly, you need to do what the screen is showing you. Once you do that you should be able to move on.

[anon163929]

@Moogan1201 I am on a laptop windows having issues weont let ,me move the mouse