Claire Hart Episode Case 76 STILL not loading

[butterfly051402]

I have closed and reopened my browser.

I have cleared my cache.

I only have Windows Edge as a browser.

My hardware acceleration is ON.  

For the RAM - it says 24GB with 22.9 usable.

 Browser No problem found! 

 Java Not installed / disabled More Info

 Operating System No problem found! 

 Flash Not installed / disabled More Info

 Resolution No problem found! 

Webgl1 supported True

Webgl2 supported True

Java Versions installed False

Operating System Windows 10

Flash version 0.0.0

Resolution 1680 x 1050

Browser Chrome 86.0.4240.183

Cookies Enabled True

Do Not Track True

I can play all other games as well as Claire Hart cases but this case 76, episode 3 is the ONLY one I have problems with.

[EA_Arrenai]

Hey there, @butterfly051402.

It looks like you have Do Not Track active, which can keep data from transferring between the browser and our servers, including progress. Can you try disabling Do Not Track to see if it improves loading the level?

How to Disable 'Do Not Track'

Arrenai 

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[butterfly051402]

I did that and it made no difference.  I am ONLY having problem with this one episode of all games so none of this makes any sense.  ALL other games as well as all episodes of Claire Hart are fine.

[butterfly051402]

Just checked again, and still getting the error message.

[angel62331TV]

I  am still having the problem as are other people. look under Forums October /November 2020

[angel62331TV]

This is still not fixed

[PJanssC]

@angel62331TV Christmas holiday game also does this when trying to load Chapter 2.

[ZekeJunior]

im having this issue as well!!!! is there a fix yet????

[cafedelon]

I agree with others here.  This needs to be fixed.  It should be elevated to a higher priority than it is receiving. 

[EA_Leeloo]

Hey there @butterfly051402 @PJanssC @ZekeJunior @angel62331TV @cafedelon,  

I'm just checking in: are you still unable to load and play the game? Is Episode 76 still causing the issues?

If so, could you send me some more details to help with the investigation:

• What operating system are you using?
• What browser are you using and what is the current version of your browser?
• What are your Pogo player names?

Thank you,

Leeloo