May 2020 - last edited May 2020 by EA_Arrenai
there is a bug associated with this game your tech support told me I had to report it here. I am winning games and my rating is going down. [removed] fix the problems
[CM edit - Updated title after breaking off post into its own thread, and removed masked profanity to adhere to the AHQ rules.]
May 2020
Hey there, @abc1915a3037512.
I'd love to look into this for you. When you won the game, do you recall the approximate scores on each side? Additionally, how much did it adjust your rating by?
Arrenai
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May 2020
this is a major issue, everytime you leave canasta your rating goes down, ive won many many games and lost just a few and my rating is almost as low as when i started
May 2020
Hey there, @don1866.
I'd love to look into this for you. Can you share the answers to the questions from the post above yours? It would help a lot.
Arrenai
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May 2020
May 2020
Hey there, @don1866.
Thanks for the update. I'd like to narrow this down just to make sure before I send it over to the Pogo team.
Arrenai
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May 2020
May 2020
Thank you for the detailed reply, @don1866. I'll be sure to send this right over to the Pogo team. We really appreciate it.
Arrenai
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May 2020
can you plz fix whatever is wrong with me playing canasta and losing my ratings everytime I leave the game and go back to play later,my ratings are lower than what I earned
May 2020
Hey there, @and447DLLn5j.
The ratings should go up if you win a game of Canasta and leave the game before the next game starts. However, if someone leaves the game in the middle of the game, please try finishing the game against robots. If you leave before the game naturally ends, you may also get a rating drop. Playing against robots to finish the game can help avoid this.
Arrenai
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