Can’t buy gems

[CRJV21fo]

My payment info is updated. It won’t let me buy gems. I can’t select the box that I read terms of service to complete the transaction. I’ve tried on several devices 

[EA_Illium · Accepted solution]

Hi Everyone, 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
• Try another Browser (Chrome, Edge, Safari) 

Thanks!   

[urug6969_2]

You do not mention what browser you are using.  Try a different browser, try Chrome, Firefox or Edge.  Will it work on any of the browsers?

[Illithreal]

I have this same issue, using my iPad. The checkbox for “I have read and accept the Terms of Sale” cannot be selected, either by touchscreen or using the touchpad; instead, the word “I” is selected. I’ve tried with multiple browsers.

I think it’s only an issue on iOS browsers; I believe I’ve gotten it to work on my PC. 

VERY frustrating.

[EA_Illium · Accepted solution]

Hi Everyone, 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
• Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
• Try another Browser (Chrome, Edge, Safari) 

Thanks!