Problems downloading purchased items from store

[leozabotto]

@expandsims Same issue here! I have so many things, and I cannot download some of them! Absolutely frustrated.

[puzzlezaddict]

@leozabotto  I occasionally see the "you don't own this item" message too, but refreshing the store page in a browser fixes it.  Sometimes it takes more than one try.

But yes, going back to Origin is the only reliable workaround at the moment.

[enchantress6274]

This works for my issue. My issue is all of my thesims3.com/store items are installed, but when I click play within the library, none of it is installed and the icons in the Downloads folder are boxes.

Now, I have another issue but it may or may not be related to this one. My gifting is halted because it claims I need a game registered in order to do it. I have registered all my games. This problem started right after I got Ambitions restored, so it may be unrelated.

Thank you for taking so much of your time to help us. It matters because you're listening to our problems and finding solutions for them.

Have a great day!

[EA_Cade · Accepted solution]

Hey all, 

This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). Please note that if you run into issues with loading your previously saved games you'll want to follow the steps in this thread. 

If you're still running into issues loading your store content, please try the steps mentioned by @puzzlezaddict here as well. 

Thank you for your patience on this!

[domingues55]

@EA_Cade OH MY GOD! FINALLY! HOPE IT WORKS NOW! THANK YOU!

[EA_Cade]

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@domingues55 wrote:
@EA_Cade OH MY GOD! FINALLY! HOPE IT WORKS NOW! THANK YOU!

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No worries! If you don't see the update yet we have a couple of methods for forcing the update:

• Uninstall and reinstall the EA app from the site here.

Or

• Shut down the EA app and close EABackrgroundService via the task manager, then locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop (or whatever directory you installed the app in).

[sonic65101]

@EA_Cade Will it be possible to keep using Origin if the save files don't load after the update? Internet Explorer was the only browser The Sims 3 Store worked in for me and now that Microsoft's disabled it I have no way of redownloading all the stuff I've bought.

[domingues55]

@EA_Cade I have to say that the fix worked fine well for me. Thank you so much for really care.

[domingues55]

@EA_Cade Me and my big mouth... some of the worlds that I downloaded right now, like Roaring Heights, uninstall after a while... so sad...😔

[puzzlezaddict]

@sonic65101  You should still be able to use Edge: it has an option to specify that certain sites be opened in Internet Explorer mode.  Or you can try using Firefox.  Even if it didn't work before, try it again now just as a test.  Firefox works great with the store for most of us, but it's possible whatever version you tried originally wasn't as compatible.

You'll be able to run Origin in offline mode, without updating, for a while, but not forever.  So it's best to figure out a way to fix the store downloading issue sooner rather than later.

@domingues55  I actually installed Roaring Heights into a clean folder tonight, as a test, and it stayed installed through two subsequent game launches and one restart of my computer.  Granted, that's not a thorough test, but the problem at least appears to be at least partially fixed.

Did all your store content disappear, or just some?  Do the items appear as brown boxes in the launcher's Downloads tab, or do they not appear at all?

Please also open Documents > Electronic Arts > The Sims 3 > DCCache and post a screenshot of the contents of that folder.  Make sure you're in Detail mode so I can see the file sizes and modified dates.