Spore crashing on all stages, can't even open settings.

[iiLixsy]

Hello! 

I've downloaded Spore directly from the CD, as well as Galactic Adventures and bought the Creepy & Cute Parts Package. However, when loading up Spore and clicking Create, and selecting a stage, it black screens and crashes, and even happens when trying to open the in-game settings. I can only play Cell stage, however when I try and go into the creator there, it also crashes.

I've tried the following:

- Running as administrator

- Deleting the graphics cache

- Compatibility mode

- Resolution adjust

- Reinstalling the game (it's been 4 times now..)

- Closing all background apps

I use Windows 10, Intel Core i5 with UHD graphics, 12 GB of ram and the game is installed on my hard drive with over 32 GB's of free space.

Nothing that I've read has worked, so I'm not quite sure what the problem is.

[EA_Illium · Accepted solution]

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

Or you can reach out to an advisor with the contact information below.  

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[EA_Illium]

@iiLixsy Wanted to see if this is still happening? Are you running any mods with Spore?

[iiLixsy]

Hello!

Yes it is still happening, no mods are being ran with spore.

[EA_Illium]

@iiLixsy When you reinstall is it from the CD or Origin? Can you try putting your PC in a Clean Boot to see if this continues?

[iiLixsy]

It prompts me to install through Origin each time. I preformed a clean boot, still crashed. This has happened on the Steam version for me as well when it was on sale, and I had to refund it.

[EA_Illium]

@iiLixsy If you still have the Origin version, could you share a DxDiag after a crash?

[EA_Illium]

@iiLixsy Wanted to check if your issue was fixed?

[iiLixsy]

Still having the same issue unfortunately

[EA_Illium]

@iiLixsy Would you be able to share a DxDiag after a crash with the link above?

[EA_Illium · Accepted solution]

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

Or you can reach out to an advisor with the contact information below.  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
• Twitter - Select the message icon to get assistance    
• Facebook - You can select the 'send message' option on the accounts home page